Sr. Operations Business Analyst

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you're empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let's empower people everywhere to live their healthiest lives.

Summary of Position

The Senior, Operations Business Analyst will play a key role in providing actionable decision support as it relates to Teladoc's Clinical operational programs. The Senior, Operations Business Analyst will be proficient in manipulating and analyzing various data sources using Python, Tableau and/or SQL. Using this ability, the Senior, Operations Business Analyst will provide data driving decision support to identify operational and financial risks and opportunities. The analyst must comprehend business objectives and develop or utilize tools and views to support the needs of the organization.

Essential Duties and Responsibilities

• Lead analysis efforts and investigate business issues and risks using quantitative tools and modeling techniques, communicating recommendations to stakeholders.
• Designs, develops, and programs methods, processes, and systems to consolidate and analyze unstructured, diverse "big data" sources to generate actionable insights and solutions for clinical operations and product enhancement.
• Apply strong functional and application knowledge while analyzing data and determining ways to make data actionable including recommendations for process improvement.
• Generate dashboards and reports for Teladoc management that reflect key metrics that help drive optimum resource utilization and evaluates provider performance in comparison to expectations set in budgeted models.
• Provide short- and long-term forecasts for various services provided by Teladoc
• Analyze, manipulate, and act on Teladoc generated forecasts.
• Proactively analyze the profiles of network physicians looking for variances and communicate any required adjustments based on actual and forecasted needs.
• Trend, track, and monitor product KPI metrics, looking for deviations and escalating as appropriate.
• Build successful interpersonal relationships with business partners, leadership team across the Teladoc organization.
• Provide peer leadership within an existing high performing team to deliver high quality standard reporting with recommendations to senior leadership to guide decision making.
• Work with a high degree of independence within team and across division, collaborating cross-functionally to meet organizational and division goals.
• Assist in the development of strategic objectives and tactical planning for the team translating strategy into tactical plans and determining how data can support these efforts.
• Perform other duties, as needed.

Qualifications Required for Position

• Master's Degree from an accredited college or university preferred; Bachelor's Degree required.
• 5-8 years of data analysis experience in a healthcare setting addressing staffing/scheduling requirements.
• Proficient in creating dashboards using data visualization software (Tableau).
• Proficient in Excel.
• Ability to prepare and present written and verbal reports.
• Quantitative analysis and computational skills, problem resolution, and risk management skills providing an attention to detail, process, deadlines, and quality results.

Qualifications Preferred for Position

• Work related experience with Python is preferred.
• Experience with Power BI highly preferred.
• Experience with SQL is preferred.
• 6-8 years' experience in call center operations or similar work environment or experience with time series forecasting.

The base salary range for this position is $85,000 - $95,000 . In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters : Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.