Assistant Store Manager, Luxury

Job Overview

Our client is an amazing luxury eCommerce company with a strong social conscience. On top of that, they are growing aggressively and can provide great opportunities for professionals who excel in delivering the best online and in-person experience to their clientele through coaching team building, and solutions based problem solving.

Starting base salary of 60k plus
target bonus of 10k
annually and full range of benefits.

This position will be required to work a Sunday through Thursday full time work schedule.

They are seeking a
luxury focused Retail Assistant Manager
to work onsite in their beautiful appointment based location in Charlotte's, South End area.

The ideal candidate will have managerial experience in high end retail, hospitality or guest services, a bachelor's degree, strong communication skills and inspirational leadership qualities. Ability to effectively utilize KPI's to impact sales and customer experience.

Work schedule is Sunday through Thursday(10am-7pm).

Position Overview:

The Assistant Store Manager for the Charlotte store will build, lead and mentor a team of dedicated team responsible for delivering exceptional service to our customers. The Sales/Customer Experience team members efficiently and effectively execute a personalized showroom experience with our fine jewelry customers. As the team's manager, you will foster an environment of partnership & positivity, bias toward action, and commitment to the customer. The Assistant Store Manager assists in leading the team to achieve and exceed sales and customer experience goals, directly impacting the growth of the company and the individual team members. We are searching for a motivated and dedicated team leader to drive success.

Key Responsibilities:

• Assist in the recruitment and management of a Customer Experience team in a fast-paced environment, focused on achieving sales targets, team KPIs, and providing a luxury experience to all customers.
• Maintain an efficient and highly functional showroom and office, ensuring that the team is meeting a high standard of customer service.
• Create memorable and personalized experiences for our customers by guiding customers through purchasing decisions, such as diamond options and custom designs.
• Respond to customer inquiries over phone, email and live chat, and ensure that high standards are upheld by the team.
• Conduct in-person customer appointments to present jewelry in our private showroom, creating a truly personalized experience in a luxury goods environment.
• Consistently seek ways to improve the customer experience by designing and implementing efficiency improvement initiatives, policies and procedures.
• Problem-solve customer experience escalations, in partnership with operations and customer care, ensuring the best possible experience for all customers.
• Partner with Workforce Operations Analysts to create and maintain a team schedule to provide coverage for all necessary duties and appointments.
• Maintain a luxury environment in the showroom and uphold visual merchandising standards, including planogram maintenance and updates, seasonal roll-outs, decor and signage maintenance and regular visual merchandising reviews.
• Collaborate across departments, including operations, merchandising, retail operations, marketing, HR and customer care.

Specific qualifications:

• Must have experience managing people in retail or direct-to-consumer sales, store leadership or keyholder experience a plus
• Experience as a Store Manager or Assistant Manager in a high end, sales driven environment
• Must demonstrate a proven track record of recruiting and growing high-performing and accountable teams
• BA degree or equivalent preferred
• A true passion for helping people and creating positive customer service experiences
• Highly organized with focus on execution, problem-solving, and improving processes
• Motivated self-starter with high efficiency work style, while maintaining attention to detail
• Excellent written and verbal communication
• Ability to think critically and adapt quickly in a flexible environment
• Exceptional time management skills and accountability
• Team player with the ability to work collaboratively to achieve business goals
• Robust CRM software experience
• Entrepreneurial spirit / self-starter
• Understanding and acceptance of diversity, equity, inclusion and workplace belonging concepts
• Interest in socially and environmentally responsible organizations and products