Clinical Operations

About Klinic

Klinic is a fast-growing telehealth organization delivering evidence-based, compassionate care across more than 30 states. We're building systems that help providers focus on patient care — not administrative chaos. Our Clinical Operations team sits at the heart of that mission, ensuring every workflow, template, and protocol is efficient, compliant, and clinically sound.

About the Role

We're seeking a Clinical Operations Specialist to help manage, optimize, and scale the systems that power Klinic's clinical delivery. You'll translate clinical guidance into efficient workflows, support providers and care teams, and lead implementation of new processes and EHR enhancements.

This is a high-impact, detail-oriented role ideal for a tech-savvy RN or clinical operations professional who thrives on solving complex workflow problems and driving quality improvement in a fast-paced telehealth environment.

What You'll Do

• Act as the first line for provider and care coordination clinical escalations, resolving questions with compliant, evidence-based guidance.
• Conduct routine chart reviews to ensure documentation accuracy, protocol adherence, and regulatory compliance.
• Support care coordinators with clinical coaching, triage guidance, and workflow clarity to reduce unnecessary provider escalations.Lead or contribute to clinical operations projects — including workflow deployment, provider enablement, and EHR optimization.
• Translate clinical protocols into structured workflows, templates, and SOPs in collaboration with Clinical Quality and Product teams.
• Coordinate user acceptance testing (UAT) for new tools or workflow updates.
• Track adoption and performance metrics to identify training or process gaps.
• Partner with Engineering, Product, and Operations to troubleshoot clinical workflow or documentation issues.
• Prepare and share quality, compliance, and workflow performance reports with leadership.Keep current on telehealth regulations, payer rules, and documentation standards to ensure all workflows remain compliant.
• Support integration of new tools, automations, or forms into the clinical workflow ecosystem.
• Identify and lead continuous improvement initiatives that align with Klinic's operational and clinical goals.

Who You Are

• 2+ years of clinical experience in telehealth, operations, or quality assurance.RN or equivalent clinical operations background (BSN required, MSN preferred).
• Skilled at translating clinical processes into actionable workflows and documentation templates.
• Experienced in EMRs, telehealth platforms, and workflow/project management tools.
• Excellent communicator who can collaborate across clinical, product, and engineering teams.Analytical thinker who enjoys measuring, reporting, and refining performance.Organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Why Klinic

• Join a mission-driven team improving access to high-quality, compliant care nationwide.
• Shape how telehealth providers document, collaborate, and deliver care.
• Collaborate closely with leadership, product, and engineering teams.Significant growth potential into senior roles within Clinical Operations, Quality, or Compliance.

Compensation & Benefits

• Competitive pay based on experience
• Remote work schedule
• Opportunities for ongoing professional development

If you're detail-oriented, operationally minded, and passionate about improving clinical systems, we'd love to hear from you.

Job Type: Full-time

Base Pay: $60, $110,000.00 per year

Application Question(s):

• Do you currently hold an RN license or have equivalent clinical/operations experience?
• Do you have experience working in a fully remote team environment where communication and accountability rely on documentation and digital tools?

Experience:

• Telehealth: 1 year (Preferred)

Work Location: Remote