Part-Time Night Audit

Job Title: Night Auditor      

FLSA Status: Non-Exempt Status      

Reports to: Front Office Manager

Prepared by: Corporate HRC 

At Hyatt House, we believe our guests select Hyatt House because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the Front Office Manager. 

Position Summary:   

The Night Auditor at Hyatt House plays a pivotal role in our hospitality team, ensuring that our guests enjoy a seamless and hospitable stay during the night hours. This position is at the core of our hotel's nighttime operations, offering a unique blend of guest services and financial management tasks. Working closely with the Front Office Manager, the Night Auditor is responsible for welcoming guests, handling late check-ins and early check-outs, managing room reservations, and addressing any guest inquiries that arise overnight. Additionally, this role involves performing end-of-day accounting tasks, auditing the day's financial transactions, and preparing reports for management. The Night Auditor must possess strong communication skills, a welcoming and professional demeanor, and the ability to address guest issues with efficiency and discretion. 

This role demands a keen eye for detail, the capacity to multitask effectively in a quieter, yet dynamic nighttime environment, and a steadfast commitment to maintaining the highest standards of customer service. The Night Auditor must be well-versed in the hotel's services and policies, adept in using hotel reservation and management software systems, and skilled in executing accurate financial transactions. A genuine enthusiasm for hospitality, flexibility to work overnight shifts, including weekends and holidays, and the drive to consistently exceed guest expectations are essential for success in this position. 

In conclusion, the Night Auditor is a critical component of the Hyatt House' commitment to providing exceptional service around the clock. By managing nighttime reservations, addressing guest needs, and ensuring the accuracy of financial records, the Night Auditor significantly contributes to the overall guest experience, reinforcing Hyatt House reputation for outstanding hospitality. This role combines customer service excellence with financial responsibility, offering a challenging and fulfilling opportunity for individuals passionate about contributing to memorable guest stays. 

Essential Duties and Responsibilities (Other duties may be assigned): 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.   

•    Welcoming guests warmly upon arrival, checking them in, and offering assistance with any inquiries or concerns to elevate their experience. 

•    Efficiently managing reservations, including bookings, changes, and cancellations, with a focus on detail and accuracy to facilitate a hassle-free experience for guests. 

•    Addressing and resolving guest issues with compassion and promptness, ensuring that solutions align with Hyatt House' high standards of service excellence.
•     Staying informed about the hotel's facilities, services, and the surrounding area's attractions to offer guests insightful recommendations and information. 

•    Keeping the lobby, front desk, and other public spaces neat and inviting. 

•    Working in coordination with the housekeeping and maintenance teams to ensure any issues related to rooms or facilities are resolved quickly. 

•    Processing all payment transactions with honesty and in strict adherence to Hyatt House' financial policies. 

•    Supporting team objectives by completing related tasks as necessary, fostering a spirit of collaboration. 

Becoming a Night Auditor at Hyatt House means joining a vibrant team dedicated to creating exceptional experiences for our guests. We prize your dedication to service excellence and your role in making our guests' stays outstanding. Our culture is built on professional growth, teamwork, and a sense of community, offering you a path to develop your career in hospitality within an environment that values success and inclusivity. 

 

Qualifications Requirements: 

•    Proven ability to interact positively with guests from diverse socioeconomic, cultural, disability, and ethnic backgrounds. 

•    Requires a High School Diploma or equivalent education. 

•    At least one year of progressive experience in hospitality, particularly in guest services. 

•    Must have a strong focus on guest satisfaction, coupled with excellent professional demeanor and presentation skills. 

•    Possess a customer-centric attitude with refined professional presentation skills. 

•    Key strengths should encompass high energy levels, a proactive attitude, strong communication abilities, a track record of providing outstanding customer service, and a talent for improving operational effectiveness. 

Knowledge and Skills: 

•    Proficiency in multitasking is essential. 

•    Minimum age requirement of 18 years. 

•    Genuine passion for meeting the needs of others in a dynamic and fast-paced setting. 

Language Skills:   

•    Proficiency in reading and understanding simple instructions, short correspondence, and memos. 

•    Ability to compose basic correspondence. 

•    Skill in effectively presenting information in one-on-one and small group settings with colleagues and management 

Mathematical Skills:   

•    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability:   

For those aspiring to the role of Night Auditor at Hyatt House, possessing robust reasoning skills is indispensable. As a Night Auditor, one is tasked with not only overseeing the hotel's financial activities during the night but also ensuring that guest service remains uncompromised during these hours. This position requires the ability to apply critical thinking and decision-making skills adeptly in a less bustling, yet equally demanding service environment. Night Auditors are responsible for accurately managing reservations, processing nightly reports, addressing any guest concerns that arise overnight, and upholding the high standards of guest experience that Hyatt House prides itself on. The capability to swiftly assess situations, resolve any nighttime issues efficiently, and liaise effectively with the hotel team to guarantee a seamless and enjoyable stay for guests is crucial. 

In the unique nighttime setting of Hyatt House, Night Auditors are pivotal in safeguarding the quality of the guest experience with their reasoning abilities. These skills become particularly vital when dealing with late check-ins or early check-outs, responding to guest inquiries during off-peak hours, and managing any unexpected challenges with a calm and professional approach. By leveraging strong reasoning skills, Night Auditors play a critical role in the seamless overnight operation of the hotel, enhancing guest satisfaction and contributing to the esteemed reputation of Hyatt House as a preferred accommodation choice. 

To conclude, the capacity for effective reasoning is a key attribute for Night Auditors, enabling them to excel in their roles, enrich the guest experience, and embody the excellence in service that Hyatt House is celebrated for. This skill set is essential for navigating the intricacies of overnight hospitality management, ensuring that each guest's stay is not only memorable but surpasses their expectations. 

Physical Demands: 

The role of a Night Auditor at Hyatt House carries with it a set of physical demands crucial for the successful execution of the job's responsibilities. These demands ensure the individual is capable of performing tasks to maintain the hotel's commitment to exceptional guest experiences, even during overnight hours. Reasonable accommodations may be available to enable individuals with disabilities to effectively meet these essential functions. 

In the capacity of a Night Auditor, one must be prepared to engage in various physical activities that support the role's primary functions. This includes checking guests in and out during the night, addressing any concerns or inquiries, and maintaining an accurate account of daily transactions. The position requires the ability to remain standing for extended periods, especially when managing the front desk activities and ensuring the lobby area is welcoming and organized. Night Auditors must also exhibit the physical capability to move around the property efficiently, assist guests with luggage as needed, operate essential computer and front desk systems, and sustain a professional presence during less predictable night hours. The key physical demands include stamina, agility, clear communication skills, and the flexibility to adapt to the unique challenges that may arise overnight. 

Physical Demands Continued: 

•    Standing for long durations to oversee the front desk operations, assist guests with checkins and check-outs, and address any overnight needs or emergencies. 

•    Navigating the hotel's front desk and lobby areas efficiently to maintain a high level of guest service and operational standards during the night. 

•    Assisting with guests' luggage and other items, ensuring they are delivered safely to rooms or designated areas within the hotel. 

•    Employing manual dexterity to manage computer systems, key cards, and other essential equipment to facilitate smooth overnight operations and guest satisfaction. 

•    Clear and effective communication with guests, colleagues, and management to relay information, resolve nighttime issues, and uphold the hotel's service quality. 

•    Exhibiting adaptability to meet diverse guest needs and situations uniquely presented during the night, offering personalized service to ensure a pleasant stay. 

•    Keeping the front desk and adjacent areas clean, organized, and in line with the hotel's standards, even during overnight hours. 

•    Working collaboratively with other hotel staff, including security, to guarantee a safe, enjoyable, and seamless experience for all guests. 

•    Availability to work a flexible night schedule, including weekends and holidays, to align with the hotel's operational requirements and guest expectations. 

•    Occasionally handling, lifting, or moving objects up to 30 lbs, which might include guests' luggage or operational materials necessary for nightly events or functions. 

Work Environment:   

As a Night Auditor at Hyatt House, you will step into a unique and engaging role that blends the attentive care of hospitality with the meticulousness of nightly hotel operations. Your position is critical in ensuring guests enjoy a seamless experience, covering everything from late check-ins to early check-outs, while also managing the essential behind-the-scenes financial auditing tasks. By working through the night, you play a key role in upholding the hotel's commitment to excellence, ensuring guests feel both valued and cared for, even in the quietest hours. Collaborating with a team of hospitality experts, your dedication to precision and superior service will significantly enhance the tranquil nighttime ambiance and overall guest satisfaction. 

•    The work setting for a Night Auditor revolves around the front desk and the quieter, nocturnal aspects of the hotel, where you become a crucial point of contact for guests during the night. This role situates you at the core of hotel operations after dark, presenting a rare chance to engage with guests, oversee the transition from one day to the next, and ensure all financial transactions are accurately recorded and reconciled. It's an environment where attention to detail, a proactive approach to communication, and a 

genuine commitment to guest comfort are vital, empowering you to leave a lasting, positive impression on guests' experiences at Hyatt House. 

This job description is not an exhaustive list of all job functions that are required of an employee in this position. 

Therefore, other duties may be asked of an employee in this position from time to time.