IRS Order Entry Clerk

2 days ago

Remote, Oregon, United States Anne Arundel Workforce Development Corporation (AAWDC) Full time $36,000 - $42,000 per year
Description

Under the general supervision of the Director of Staffing Operations, the employee in this position handles incoming calls for the IRS Forms and Publications Call Center by assisting taxpayers with their questions.

Essential Job Functions

  • Professionally handle high volumes of inbound calls.
  • Assist taxpayers with forms and publication inquiries.
  • Navigate multiple browser windows while on calls.
  • Maintain written correspondence as needed.
  • Meet performance metrics set during training.

Marginal Job Functions

  • Assist other personnel as time and knowledge permit.
  • Participate in training and meetings as requested.
  • Perform other duties as assigned.
Key Responsibilities
  • Must have strong verbal and written communication skills.
  • Must be able to type 20 WPM.
  • Must be proficient in internet and computer use.
  • Must maintain a personal computer and internet setup.
Skills, Knowledge and Expertise
  • A high school diploma or equivalent is required.
  • Must be able to pass a U.S. government background investigation and periodic yearly reviews.
  • Must be compliant with IRS and Selective Service requirements.
About Anne Arundel Workforce Development Corporation (AAWDC)

AAWDC is a nonprofit corporation that provides innovative, high-quality workforce development services to Anne Arundel County businesses and residents. We are the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential.

Our Business & Industry Solutions team provides various services to the local business community, and one of them is recruitment assistance. Therefore, the job postings in this section are not directly associated with our organization; instead, they are featured here as a service for one of our business partners.

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