Project Coordinator

Duties Description
The Project Coordinators will be responsible for the collaboration with hospital-based clinical and administrative staff to understand their needs and requirements for all phases of the Electronic Health Record system implementation, including but not limited to readiness assessment, implementation preparation coordination, gathering & finalization of detailed requirements, solution development & validation, system configuration, user on boarding, user acceptance testing (planning, conducting, documenting results) , training, roll out, and post-implementation support.

Duties will include, but are not limited to, the following:

• Utilize expertise in informatics, social work, nursing, psychology, sociology, medical management and operations, statistical and data analysis, research sciences, medical billing, and record management, SDLC and systems management, project management, business analysis, and EHR operations and implementation to provide valuable insights and guidance throughout the project.
• Conduct thorough research and analysis to identify potential challenges and risks associated with the EHR implementation and develop strategies to mitigate them.
• Assist in the development and refinement of testing and training materials and programs for end users, ensuring that they are comprehensive, user-friendly, and aligned with project goals.
• Provide end user support by addressing questions, concerns, and issues related to the EHR system, troubleshooting problems, and offering guidance on system usage.
• Collaborate with the project team to refine the EHR system based on user feedback and identified areas for improvement, ensuring that it meets the requirements of hospital-based clinical and administrative staff.
• Coordinate and facilitate meetings, workshops, and training sessions to ensure effective communication and knowledge sharing among project team members and stakeholders.
• Monitor project progress, track milestones, and report on key performance indicators to project leadership, identifying any deviations from the project plan and proposing corrective actions.
• Collaborate with technical teams to ensure smooth integration of the EHR system with existing healthcare systems and infrastructure.
• Stay updated on industry trends, best practices, and regulatory requirements related to EHR implementation, and apply this knowledge to enhance the project's success.
• Collaborate with the project management office to ensure adherence to project management methodologies and standards.
• Contribute to the development and maintenance of project documentation, including project plans, status reports, and user manuals.
• Foster positive relationships with hospital-based clinical and administrative staff to ensure their engagement and support throughout the implementation process.
• Participate in quality assurance activities, including testing and validation of the EHR system, to ensure its accuracy, reliability, and compliance with industry standards.
• Continuously evaluate the effectiveness of the EHR system and implementation strategies, identifying areas for improvement and proposing innovative solutions.

Minimum Qualifications
A bachelor's degree AND four years of specialized experience* as described below, OR an associate degree AND six years of specialized experience OR eight years of *specialized work experience. One year of this experience must have been at a supervisory level.

• Specialized experience must have been where your duties involved work utilizing the following skills:

Experience in one or a combination of the following areas: Application Development, Business System Analysis, IT Project Management, Database Management, Contract and Procurement Management, Information Security Management, Vendor Management and/or Customer Relations in an Information Technology Environment.

Preferred Qualifications:

• Experience in the procurement, development, implementation, maintenance, enhancement, and/or support of Electronic Health Systems.
• In-depth understanding of database structure principles.
• Advanced SQL development using PL/SQL in enterprise Oracle platforms.
• Familiarity with federal health interoperability standards and code sets (USCDI, SNOMED, LOINC)
• Familiarity with database design, documentation and coding.
• Excellent knowledge of data backup, recovery, security, integrity.
• Demonstrated ability to develop and interpret context diagrams.
• Experience in analyzing data for the purpose of identifying and resolving transaction / transmission errors.
• Verifiable experience performing clear and complete record keeping and task tracking for large healthcare and/or IT project using desktop and/or Office 365-based toolsets.
• Demonstrated analytical, conceptual, and problem-solving skills.
• Demonstrated ability to work independently and exercise sound judgment.
• Demonstrated organizational skills and ability to prioritize.
• Demonstrated able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.

Additional Comments
Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer.