Investor Reporting Analyst II

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

Reporting to the AVP, Investor Reporting, this position is responsible for managing complex

investor reporting tasks, including managing agency relationships with Fannie Mae, Freddie Mac

and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily

and monthly reports and processes the transfer of loans between clients or agencies.

Additionally, this position reviews and resolves monthly custodial account reconciliations and

conducts in-depth analysis of servicing transactional data to ensure compliance with investor and

regulatory guidelines. This role serves as a subject matter expert in investor reporting, ensuring

compliance, accuracy and efficiency in all deliverables, while driving process improvements and

addressing escalated issues.

Essential Duties and Functions (includes the following; other duties may be assigned):

Prepare and issue complex daily and monthly investor reports for Fannie Mae, Freddie Mac

and Ginnie Mae, and other private-label securities.

Manage reporting and remittance processes for complex securities, ensuring accuracy and

adherence to all agency and client guidelines.

Serve as a liaison for agency relationships, addressing escalated issues and ensuring

compliance with agency requirements.

Process the transfer of loans in connection with sales between clients or agencies, meeting

timelines and maintaining accuracy.

Oversee the review and resolution of monthly custodial account reconciliations, ensuring all

outstanding items are addressed promptly.

Conduct in-depth analysis of servicing transactional data and ensure compliance with

investor and regulatory guidelines; proactively identify and escalate issues to leadership,

providing actionable solutions.

Develop and maintain advanced reporting tools and templates for investor reports, ensuring

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be

construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector

provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

accuracy and efficiency.

Identify and implement process improvements to streamline reporting, reconciliation and

remittance functions.

Complete billing and remittance functions, administering service-level treasury operations,

including preparing wires, transfers and remittance reports, while adhering to strict

deadlines.

Collaborate with internal teams and external client inquiries related to investor reporting,

providing detailed and accurate solutions to ensure smooth operations and alignment on

goals.

Add, update and maintain client information and investor fee schedules in the billing/

remittance system.

Interface with the servicing platform, treasury system and other departments to access and

analyze loan histories and financial data.

Mentor and provide guidance and training to team members on investor reporting processes;

act as a point of escalation for team members to resolve complex issues.

Lead and/ or participate in team projects and initiatives to include continuous improvement,

automation and compliance with industry best practices.

Develop domain knowledge of Fay's business to include an understanding of organizational

objectives.

Develop positive working relationships within the team and across the organization.

Ensure compliance with Fay's policies, processes and practices. Successfully complete all

department and company required training.

Model Fay's Values, Operating Principles, ethical standards, professionalism and code of

conduct.

Demonstrate behaviors that align with Fay's Values and Operating Principles.

Perform other duties and responsibilities as assigned.

Knowledge, Skills, and Competencies:

Strong verbal and written communication skills with the ability to effectively interact with

individuals both internal and external to the organization

Strong interpersonal skills

Strong analytical skills

Solid decision-making abilities coupled with sound judgment

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be

construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector

provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

Strong time management skills

Ability to prioritize numerous tasks and manage shifting priorities

Client focused with strong execution skills and results orientation

High-level of precision with attention to detail and consistency

Flexible, open to change, ability to learn new things quickly

Ability to work in a collaborative environment and provide guidance for working groups

Qualifications, Education, and/or Experience:

Bachelor's degree in Business or related field (or equivalent combination of years of

experience with High School diploma/ GED) required

5+ years' experience in Investor Reporting or Investor Accounting with advanced

knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and

complex securities

Prior experience in the mortgage servicing industry, including knowledge of servicing

processing rules and guidelines

Demonstratable ability to analyze and respond to complex transactional data and

reconciliation

Direct experience or familiarity with test of expected cash custodial reconciliation

preferred

Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/

remittance systems

Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint

and Outlook

Physical Requirements Necessary on a Regular Basis:

The ideal candidate must be able to complete all physical requirements of the job with or without

reasonable accommodation.

While performing the duties of this job, the employee is occasionally required to sit and

work at a computer for extended periods of time utilizing a keyboard and mouse.

The employee will be required to communicate verbally, by phone, email, and face-to-

face.

The employee must occasionally lift and/or move up to 15 pounds.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be

construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector

provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.

This job description is not meant to be an all-inclusive statement of the duties of the

position listed above. Other appropriate duties may be required from time to time.

I acknowledge that I have reviewed this job description and can perform the essential duties with,

or without, reasonable accommodation.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".