Transitions of Care Associate

Job Description

A bit about this role:

We want to help members navigate the healthcare system in a better and safer way. The Transitions of Care (TOC) Team supports members who are newly discharged from the hospital (and in some cases prior to discharge). You'll serve as an advocate for these members, coordinating care and ensuring they have the necessary resources and support to achieve better health outcomes. As a TOC Associate  your goal will be to support members in safely recovering at home and to prevent hospital readmissions. Our ideal TOC Associate  is caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health's members.

Your Responsibilities and Impact will include:

• Calling patients to check in after discharge to see how they are doing, and that they have received the assistance they need.

• Work with affiliated vendors to coordinate services and care for members, to include transportation, DME, meals, home health care and more as appropriate.

• Assisting with scheduling of post discharge PCP and Specialist visits.

• Collaborate with patients, providers, and caregivers to ensure a positive outcome.

• Working hand in hand with the other members of the TOC team to address patient needs towards team based goals. This may include interdisciplinary huddles.

• Participating in and assisting with pilot programs.

• Coordinating with medical providers and facilities to access necessary discharge records.

• Following escalation processes to the clinical team to ensure patients get needed evaluation and care.
   

Required skills and experience:

• Minimum of 1 year of experience working in the TOC program required. 

• Medical Assistant Certification

• 2-3 Years of Experience in healthcare, managed care, home health, and/or community health setting 

Desired skills and experience:

• Fully bilingual in English and Spanish

Salary range: $ $26.00 hourly

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted's mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we're on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That's why we're gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted's Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.