Front Office: Guest Service Agent
4 days ago
ABOUT US
At Zachry Hotels, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:
Every Person Matters
Together We Can Do Great Things
This Is More Than a Job
BENEFITS:
- Company paid short-term and long-term disability.
- Medical, dental and vision insurance
- Fidelity 401K retirement plan with employer matching up to 6% of contribution
- Hilton Hotel Travel Discount Program
- Paid Time Off (PTO)
- Free Meal
- Free annual VIA bus pass
- Quarterly Incentive Bonus
- Referral Bonus Incentive Program
- Team Member Assistance Program
- Complimentary Team Member Parking
JOB PURPOSE:
To greet and register guests, provide prompt and courteous service during guests' stay, and settle guest accounts at the completion of their stay.
ESSENTIAL FUNCTIONS:
- Uses courteous and clear speaking voice, listens to guests' requests, and responds with appropriate action. Supplies accurate information such as local attractions and seasonal events.
- Completes the registration process by accessing and entering information in the computer system, and use all hotel standards to confirm accurate information. Make appropriate room selection based on guest needs. Provides welcome folder containing electronic room key, coupons, Bonus claims form, room information and Refreshment Center keys as appropriate. Requires continual movement throughout Front Office and required standing 8 hours at front desk.
- Remains calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Field guest complaints, conduct research, and develop a positive solution. Listens and extends assistance in order to resolve problems.
- Other duties as assigned.
EDUCATION:
High school graduate or equivalent preferred.
EXPERIENCE:
Prior hospitality experience preferred.
LICENSE/CERTIFICATE:
N/A
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