Senior Director, IT

About Crunchyroll
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.

Join our team, and help us shape the future of anime

About The Role
You will lead end-to-end IT Experience (service desk, endpoints, enterprise apps, collaboration tools) while driving cloud modernization and establishing IT governance, cybersecurity, and compliance for Crunchyroll's hybrid, global workforce. The leader owns budget, OKRs and KPIs, advances the enterprise application roadmap, partners with the Business, Security, and Engineering, and builds a high-performing, customer experience-centric team to deliver reliable, scalable, and measurable outcomes.

You will report to the Senior VP, IT and Security. This position is based in our Los Angeles or Dallas offices. We work a hybrid schedule in-office 3 days a week; Tuesday, Wednesday, and Thursday.

A Day In The Life:

• Own IT service delivery and operations, including service desk, endpoint deployment, enterprise apps, collaboration tooling.
• Champion the employee experience, ensuring seamless access, collaboration, and support for a hybrid workforce. Focus on IT impact, including, currency of technology, and the welcome to Crunchyroll IT experience of new employees.
• Lead cloud services, driving modernization, scalability, observability, and cyber resilience.
• Establish IT governance and controls, including change management, asset management, vendor and contract management, and software lifecycle management.
• Partner with Security to strengthen cybersecurity posture, ensuring MFA, device compliance, patching, and incident response readiness.
• Guide enterprise application roadmap, collaborating with business owners to implement, integrate, and optimize systems.
• Lead a high-performing IT organization, developing talent, clarifying roles, and encouraging a culture of customer-centricity, accountability, and inclusion.
• Guide budgeting and financial management, including forecasting, cost optimization, licensing strategy, and vendor negotiations.
• Set and monitor KPIs/SLAs, CSAT, including uptime, MTTR, ticket resolution, onboarding/offboarding, device compliance, and user satisfaction.
• Support audits and compliance (e.g., PCI, NIST, ISO 27001, SOX), ensuring controls are implemented, evidenced, and improved.
• Enable M&A and major initiatives, integrating systems, identities, and devices, and executing change management across the organization.

About You

• 15+ years of progressive IT experience, including 5+ years leading at Sr. Director/VP level in complex, high-growth, global environments.
• Bachelor's degree in a relevant field, Bachelor's degree or equivalent experience required.
• Ownership of enterprise IT portfolios, including service desk, endpoints, identity, networks, and corporate applications.
• Expertise in cloud-first environments, modern endpoint management, zero-trust principles, and identity platforms.
• Expertise in budget ownership, vendor management, contract negotiation, and cost optimization.
• Experience partnering with Security and Engineering to deliver secure, reliable, and compliant services.
• Program and change management skills, prioritize, communicate, and deliver outcomes across cross-functional teams.
• Leadership and communication, influencing at the executive level and translating complexity into clear decisions.
• Strategic and roadmap ownership, with a bias for measurable outcomes.
• Operational excellence, using metrics, automation, and continuous improvement to raise reliability and efficiency.
• Stakeholder partnership, building trust with business leaders and translating needs into pragmatic solutions.
• People leadership, coaching, succession planning, and creating an inclusive, high-performance culture.
• Security-minded decision-making, embedding risk management and privacy-by-design into IT services.
• Hybrid workforce enablement, with global support models and follow-the-sun operations.
• Travel up to 25% for team leadership, vendor meetings, site visits, or key initiatives.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly

About Our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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