Sales Manager, Downtown Chicago

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We are made to MOVE you.  Moving 2.3 billion people a day, Otis is the World's leading provider of elevators, escalators, and walkways.  We give people freedom to connect in a taller, faster, smarter world.   

Otis Elevator Company is searching for a highly motivated Sr Manager, Downtown Chicago Service Sales to lead a high performing team within the Chicago Suburbs operating territory.  

The Service Sales Manager is managing all sales processes, providing direction for continuous improvement initiatives and meeting or exceeding the operating territory's (OT) business objectives. You will lead the service sales colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. This role has a direct reporting partnership with the General Manager of Downtown Chicago. 

Your Leadership Impact 

• Partner with and support the Downtown Chicago General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives 
• In partnership with the General Manager and Sales Enablement teams, build the OT's service sales plan while managing standardized sales processes and sales management tools to be applied  
• Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair 
• Through strategic sales representative assignments and building strong relationships, you will foster and sustain meaningful commercial relationships with all customers and consultants  
• As the Service Sales Manager, you will lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes 
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at risk or cancellations 
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs  

Education 

• Bachelor's degree highly desired, with 5 years of experience 
• High school, or equivalent, plus 10 years of relevant experience 
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.  

Work Experience 

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.  
• 5+ years business to business sales experience  
• 5+ years people leadership experience in the elevator industry, or related industry 
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application 
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives 

Basic Qualifications 

• 5+ years elevator industry management experience strongly preferred 
• Ability to work in a highly team-oriented and dynamic environment 
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers 
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities 
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software 
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills 
• Knowledge and strict enforcement of company EH&S policy and processes 

What's In it For Me / Benefits:

• The chance to work for an industry-leading brand with an historic legacy
• A real commitment to career progression with access to funded study schemes such as our industry leading Employee Scholarship Program
• We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
• Enjoy three weeks of paid vacation, along with paid company holidays
• We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
• Pursue your educational goals with our tuition reimbursement program.
• Recognize and be recognized We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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