Healthcare Access Coordinator

*To be considered application must be completed via Department portal: *

GENERAL STATEMENT OF DUTIES AND RESPONSIBILITIES

Possess in-depth knowledge of the MassHealth application and enrollment processes, the Consolidated Appropriations Act (CAA), and the 1115 Waiver, and will actively supports department leadership in planning and implementing new 1115 Waiver requirements to ensure compliance and effective service delivery. Must be able to collaborate with internal divisions, other correctional facilities across the Commonwealth, and partner agencies to ensure coordinated and effective implementation of all Mass Health Requirement. Must be able to apply their expertise in telehealth platforms to plan, implement, and manage telehealth and telephonic services across for the Suffolk County House of Correction and Suffolk County Jail.

SUPERVISION RECEIVED:

Works under the direct supervision of the Assistant Superintendent.

DUTIES AND RESPONSIBILITIES:

• Competent in the MassHealth application and enrollment processes as well as the Consolidated Appropriations Act (CAA) and 1115 Waiver;
• Must be able to attain/retain MassHealth Certified Application Counselor Certification;
• Able to work in two county correctional facilities and collaborate with all internal divisions to prepare incarcerated individuals for reentry;
• Competent in telehealth processes, platforms and medical/mental health discharge planning needs;
• Must be able to communicate verbally and in writing with internal and external partners;
• Ability to assist in the planning and implementation of the new 1115 Waiver requirements with Department leadership;
• Track incarcerated individuals under the CAA mandate and collaborate with internal divisions and partners to ensure compliance;
• Plan, implement and oversee the scheduling of telehealth and telephonic program intakes/screens, social service connections, virtual pre-release appointments;
• Assist in hiring and overseeing support staff; and
• Ability to collaborate and work with other county correctional facilities throughout the Commonwealth and other agencies.

ESSENTIAL FUNCTIONS:

• Maintain working knowledge of MassHealth, Masshealth application process, CAA and 1115 Waiver;
• Track incarcerated individuals ensuring department compliance with CAA and 115 Waiver requirements;
• Knowledge of, compliance with, and enforcement of Department policies and procedures;
• Coordinate and oversee all telehealth including virtual and telephonic meetings between incarcerated individuals and outside medical providers and partners;
• Assist in hiring, retention, and supervision of support staff;
• Obedient to moderately complex oral and written orders;
• Communicating effectively both orally and in writing; and
• Deal calmly and effectively with stressful situations, including emergencies; and exercise good judgment.

ADDITIONAL FUNCTIONS OF POSITION

Participation in mandatory training.

Qualifications

*To be considered application must be completed via Department portal: *

QUALIFICATIONS

• A Bachelor's Degree in Health Administration, Public Health, Nursing, Social Work, or a related field is common, or an Associate's Degree or equivalent experience or a combination of education, experience and training;
• Prior experience in a healthcare setting, such as a care assistant, medical discharge planning/case management, or in healthcare program management, is highly valued;
• Proficiency in Microsoft Office Suite, electronic health records (EHR) systems, and other relevant healthcare software is necessary;
• Working knowledge of virtual meeting platforms such as Zoom, WebEx, , Google meets, Microsoft teams, and other HIPPA Compliant platforms;
• Critical thinking and strong problem-solving skills are needed to address diverse and complex challenges in the healthcare system;
• Familiarity with healthcare policies, regulations, and MassHealth processes;
• A strong understanding of patient privacy laws and confidentiality is required;
• Ability to perform duties with a high degree of discretion and confidentiality required;
• Ability to communicate effectively in oral and written form required;
• Valid and renewable driver's license is required;
• Ability to work accurately and independently in a fast-paced environment; and
• Attention to detail, creativity, flexibility and organizational skills are crucial.

MINIMUM PHYSICAL REQUIREMENTS FOR ESSENTIAL FUNCTIONS:

• Effectively communicate orally with employees, residents and the public;
• Daily use of personal computer and other technology;
• Sit or stand periodically for 8 hours;
• Lift up to 5 pounds;
• Carry up to 5 pounds;
• Climb stairs periodically;
• Walk short distances; and
• Write and type.

Official Title: Senior Management Assistant

Primary Location: United States-Massachusetts-Boston-20 Bradston Street

Job: Medical Services

Agency: Sheriff's Department Suffolk

Schedule: Full-time

Shift: Day

Job Posting: Oct 20, 2025, 1:58:57 PM

Number of Openings: 1

Salary: 70, ,500.00 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Rachelle N Villarson

Potentially Eligible for a Hybrid Work Schedule: No