Client Manager

Summary
*What You'll Do
Client Relationship Management*

• Serve as the main point of contact for all active sellers and under-contract clients.
• Anticipate client needs and deliver a "surprise and delight" level of service.
• Provide weekly update calls to clients with clear next steps and reassurance.
• Communicate proactively with agents to ensure everyone stays informed and aligned.

Listing & Transaction Coordination

• Oversee listings and transactions from preparation to close with precision and care.
• Review contracts, disclosures, and MLS listings for accuracy.
• Coordinate vendors (photography, staging, signage, repairs, etc.) to keep timelines on track.
• Maintain accurate records and milestones in Brivity, Asana, and Google Drive.
• Partner closely with our virtual transaction coordinator for administrative support.

Client Experience & Brand Excellence

• Act as the first line of support for client questions or concerns.
• Protect the Templeton brand by maintaining high standards of communication and professionalism.
• Help the team earn more 5-star reviews and referrals through consistent, high-touch service.
• Contribute ideas and systems that enhance our client experience and team efficiency.

Responsibilities

• Manage the listing launch and contract to close process for all transactions
• Enter listing data, descriptions and pictures into MLS
• Coordinate photography, staging and other listing launch functions
• Act as the liaison between real estate agents, clients, attorneys, escrow companies and mortgage brokers
• Read all aspects of contracts in order to execute obligations and to maintain all trailing paperwork: inspection reports, receipts, bills, etc.
• Execute all administrative tasks involved in closing a sale
• Create timelines and follow-up processes to ensure all transaction deadlines are met
• Maintain accurate and compliant transaction files
• Provide weekly check-ins with real estate agents to ensure timely closings
• Track activities and tasks in Brivity Technology
• Communicate weekly with clients and active listings via phone and text.

Qualifications
*Who You Are*

• Experienced in residential real estate, with at least 2+ years in the industry and 30+ transactions handled.
• Licensed in Texas and confident navigating real-estate contracts and timelines.
• Detail-oriented, proactive, and skilled at anticipating problems before they arise.
• Strong communicator with excellent phone and interpersonal skills.
• Tech-savvy and comfortable using CRMs, Google Workspace, and real-estate platforms (MLS, Canva, etc.).
• Warm, dependable, and team-oriented—you take pride in helping others succeed.

You are a detail oriented professional with a strong sense of urgency but not at the expense of quality. You are a good listener, extremely organized, solutions based and results driven. You are passionate about being both efficient and effective in process management and customer service.

• Service oriented leadership
• Excellent at building rapport
• Strong written and verbal communication skills
• Phenomenal organizational skills
• Learning based
• High school graduate
• Real estate license required

About-our-team
Templeton Real Estate Group is one of Dallas's most trusted residential real-estate teams, helping families buy and sell homes while guiding them toward greater financial freedom and peace of mind. We're known for our warmth, professionalism, and excellence in client care.

We're looking for a
Client & Listing Manager
who will be the heart of our client experience—someone who ensures that every seller and buyer under contract feels supported, informed, and valued from start to finish.

If you love bringing order to chaos, keeping clients happy, and helping a growing team shine, this role was made for you.