Casualty Claims Design Director

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Director Casualty Claims Design leads strategic initiatives to enhance adjuster processes for resolving casualty claims, with accountability for profit and loss, transformation, people leadership, expense management, customer experience, and compliance.

Key Responsibilities:

Strategic Leadership

• Define and communicate a vision for claims design aligned with corporate objectives.
• Develop and execute multi-year strategies for large-scale design initiatives, ensuring transparency and stakeholder engagement.
• Maintain expertise in claims, technology trends, and the competitive landscape to drive innovation.

Organizational Leadership

• Build and lead a high-performing claims design team, fostering excellence and accountability.
• Continuously improve design processes, metrics, and best practices.
• Oversee the full design lifecycle, from concept to launch and optimization.
• Direct analysis and reporting of claims performance and expense management.

Cross-Functional Collaboration

• Partner with technology, operations, and business leaders for successful development and delivery of strategic initiatives.
• Align with Claims Delivery and stakeholders to support operational commitments and drive synergy.
• Lead initiatives for growth, profitability, and process improvement.

Customer Focus

• Champion a customer-centric culture, ensuring the organization meets evolving customer and frontline employee needs.
• Represent the claims design function in executive forums internally and externally.

Innovative Leadership

• Identify and integrate emerging technologies (AI, automation) to transform the claims experience.
• Foster innovation and continuous improvement, balancing visionary thinking with practical execution.
• Guide the evolution of claims design architecture for future growth.

Supervisory Responsibilities:

• This role includes supervisory duties.

Education and Experience:

• Bachelor's degree (preferred)
• 12+ years of experience (preferred)

Certificates, Licenses, Registrations:

• None required

Functional Skills:

• Effective interaction and coaching with internal and external customers, acting with empathy.
• Advanced knowledge of insurance policies, coverage, and regulatory requirements.
• Proven ability to lead large, geographically dispersed teams through change management.
• Expertise in claim processes, policies, procedures, systems, coverage, liability, damage estimation, and settlement.
• Advanced analytical, negotiation, and arbitration skills.
• Conflict management and problem resolution.

Additional Qualifications:

• Expertise in Casualty 3rd Party claim handling; knowledge of 1st Party claim handling is beneficial.
• Experience in strategic and operational leadership within claims, design, or related fields.
• Deep understanding of technological trends and their application in claims operations.
• Experience developing strategies to improve results through technology and data.
• Experience partnering with technology and managing vendor relationships.
• Ability to simplify complex processes and concepts.
• Exceptional cross-functional collaboration and executive stakeholder management.
• Commitment to customer-centric leadership and innovative problem-solving.

Skills

Claim Practices, Claims Management Strategies, Compliance Policies, Compliance Strategies, Customer Experience (CX), People Leadership, Regulatory Risk

Compensation

Compensation offered for this role is $171, ,250.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn't just a job — it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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