IT Support Specialist I

Job Title: IT Help Desk Support Specialist
Job Title:
IT Help Desk Support Specialist (2 openings)

Location:
Brooklyn Park, MN office, and the second position can be in Houston, TX, Cameron Park, CA, or Toa Baja/Caguas, Puerto Rico.

Reports to:
IT Manager

Benefits:
Comprehensive package including medical, dental, vision, 401(k) with company match, paid time off and travel opportunities

The Ceres Commitment
Ceres Environmental Services is a leader in crisis management, rapid response, and disaster recovery, committed to rebuilding stronger, safer communities. Founded in 1976, Ceres has secured more than $3.2 billion in government-funded contracts, reflecting decades of trusted service in delivering critical aid.

We specialize in emergency response, environmental services, planning, and consulting, including debris removal, blue roofs, logistics, debris management, demolition, recycling, forest management, and coastal and marine restoration. As a licensed general contractor, we offer unparalleled expertise to restore stability where it's needed most.

Driven by Purpose, Powered by People
At Ceres, we believe you're more than just an employee; you're part of a team with a purpose and a meaningful mission. Whether in management, field operations, or behind the scenes, every team member plays a vital role in restoring hope, helping communities recover and rebuild.

We value initiative, respect diversity, and give our people the freedom to lead. We offer competitive pay, travel opportunities, and a culture built on resilience and teamwork.

If you show up with compassion, share the commitment, react with urgency, and deliver solutions, you'll fit right in. We don't just respond to challenges—we rise to them.

What We Are Looking For
We're hiring two

This is an entry-level position providing tiers I & II level technical support to our employees. You will play a critical role in ensuring smooth day-to-day IT operations by assisting users with hardware, software, and network issues. This position is ideal for someone beginning their career in IT support services as you will have the opportunity to work closely with the IT Manager, and other members of the IT team

You will be required to provide after-hours support, working a rotating shift schedule.

What You Will Do

• Apply basic technical knowledge to assist employees with computer problems to include troubleshooting routine systems, network and connectivity issues.
• Support users in maintaining smooth system operations and help them maximize system functionality under guidance.
• Provide basic support, including updating procedural documentation and contributing to reports.
• Use help desk tracking software to log issues and submit suggestions for system improvements.
• Follow task lists to prioritize and manage multiple issues simultaneously.
• Identify and report hardware or software faults.
• Communicate clearly and courteously with customers and colleagues to build positive working relationships.
• Assist in conducting research to understand and help resolve technology issues.
• Provide basic communication updates to users affected by problems, utilizing MS Planner and SharePoint.

Required Qualifications

• AA, BS/BA Degree in Computer Science, Information Systems, or related discipline. In lieu of a degree, equivalent years of relevant experience may be considered.
• 0-2 years of technical knowledge of computer systems, software applications, and network technologies.
• Demonstrated ability to follow instructions and established procedures.
• Excellent communication and interpersonal skills.
• Strong customer-focused with a proactive, helpful and team-oriented mindset.
• Eagerness to learn and adapt to new technologies.
• Effective time management, task prioritization and strong initiative skills.

Preferred Qualifications

• Certifications (Preferred but not required): CompTIA A+, Microsoft Certified Fundamentals/ 900 Series, Network+.
• Familiarity with help desk operations or ticketing systems.

What To Expect
We're hiring two IT Help Desk Support Specialists to provide Tiers I & II support across our offices. You'll troubleshoot hardware, software, and network issues, help employees stay productive, and work closely with our IT Manager and team. This entry-level role includes rotating after-hours support and offers hands-on experience in a collaborative environment. Locations include Brooklyn Park, MN, and either Houston, TX, Cameron Park, CA, or Toa Baja/Caguas, PR.

Physical Requirements And Environment

• Must be able to stand, walk, sit, climb, and balance in varying conditions.
• Must be able to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and talk or hear.
• Must occasionally lift and/or move up to 50 pounds.
• Must have specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must be willing to wear PPE (Personal Protective equipment) including but not limited to hard hat, protective eyewear, steel-toed boots, etc.
• Commitment to following safety standards and protocols.

Why Join Ceres?
At Ceres, you won't just have a job, you'll have a mission. Your work will directly impact the speed and strength of community recovery after disasters.

We Offer

• A collaborative, mission-driven culture.
• Opportunities for professional growth and advancement.
• The chance to make a lasting difference for communities across the U.S.

Ceres Environmental is proud to be an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.