Sales and Customer Experience Coordinator

About Visit Baltimore:

As Baltimore's official destination marketing organization, our mission is to promote, sell and encourage visitation to drive economic impact for the city and its residents. We craft and communicate the Baltimore narrative, advance the tourism and hospitality industry and support community.

Company Values:

Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community, and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

• Practice Mindfulness
• Empower Collaboration
• Exemplify Adaptability
• Celebrate Diversity
• Ignite Innovation

Summary:

Assists with the day-to-day operations and activities of the Sales and Customer Experience departments. Reports to and provides administrative support to several Sales Managers/Directors. Assists Director of Events & Tradeshows with special customer events.

Essential Duties and Responsibilities:

• Assists the Sales Managers/Directors in preparing for tradeshows, which consist of gathering amenities, brochures, and any other tools needed to sell Baltimore as a destination. Mails items to the appropriate tradeshow location and ensures the return of all items
• Assists the Sales Managers/Directors in preparation of bid books, presentations and other sales related activities
• Assists in arrangements for all site inspections, and documents all site inspection activities in Simpleview (database)
• Enters leads into Simpleview and forwards to hotels; runs reports and queries within Simpleview as needed
• Assists in the compilation of reports, memorandum or other documents as requested
• Assigns all leads received via other channels (CVENT, Visit Baltimore website, etc.)
• Arranges for appropriate client amenities as requested by the Sales Managers/Directors and ensures the gifts are wrapped and shipped in a timely manner; prepares bulk literature requests
• Prepares and mails and/or emails appropriate letters of correspondence for Sales Managers/Directors that are clear, concise and error free
• Handles routine client requests that do not require the attention or the time of the Sales Managers/Directors
• Prepares conference rooms for onsite meetings including ordering off-site catering, room set-up/tear down; sends list of external meeting attendees to the building security team for proper guest entry to the building
• Assists Director of Events & Tradeshows with amenity order, preparation and delivery for special customer events (i.e. CAB, etc.)
• Comply with Company policies and procedures and ensures that the policies and procedures are followed by members of the department
• Other duties as assigned.

Requirements:

2+ years' administrative support experience in a fast-paced office environment. DMO or hotel experience is preferred.

Exceptional verbal and written communication skills

Attention to detail with strong organizational and project management skills

Able to set and achieve reasonable deadlines for completion of tasks and projects

Able to solve practical problems and provide timely and effective solutions

Proficiency in Microsoft Office Suite, Office 365, and Outlook with PowerPoint and Excel knowledge. Simpleview CRM experience preferred.

Able to work independently and as part of a team

A positive attitude, friendly demeanor, team player mentality, dependability and professionalism are a must.

Additional Details

Full-time, hybrid position. Salary range $45,000-$55,000 ($21.63-$26.44/hour). Annual bonuses (variable). Comprehensive benefits package including family health, dental and vision insurance, flexible spending accounts, 12 paid holidays, 20 days paid time off (accrual based), 7 days extended sick time off (accrual based), 16 hours volunteer time off, parking discounts, Life, LTD, and ADD insurance and 401(k) plan with employer match.