Commercial Operations Specialist

Company: Flow Control Group

About Us:

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization made up of over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service.

At FCG, we believe in the power of partnership and entrepreneurship. We work collaboratively across our brands to drive growth, unlock new opportunities, and deliver real impact for our customers. This unique model allows us to combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

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Summary:

The Strategic Sourcing Manager (SSM) role in its essence will support the Strategic Account Manager's (SAM) cross-selling activities within a defined market segment or customer base. This role is critical to the organic growth initiative established by the company. This role will work closely and proactively with the SAM, focusing on supporting the SAMs efforts to develop strategic accounts, engage in project-based activities that support the sale of multiple FCG products and solutions. To increase sales, they will be responsible for working closely with FCG's Brands to solicit and expedite product/proposal needs generated by the SAMs. The role reports to the EVP, Commercial Operations.

Key Responsibilities:

• Sales Support: Provide day-to-day support to the assigned SAM by assisting with sales proposals, presentations, and other sales-related documents.
• RFQ Response: Quickly learn the FCG structure to facilitate proposal responsiveness required by the customers in which to generate accelerated revenue growth.
• PO Entry: Enter orders in the FCG ERP systems (P21) to generate internal POs to suppliers and internal FCG brands to ensure expedient order delivery.
• CRM Management: Work closely with the SAMs to keep customer relationship management (CRM) tools up-to-date with accurate data regarding prospects, opportunities, and account activity.
• Customer Communication: Serve as a liaison for customer inquiries, providing timely support, excellent customer service and escalating issues to the SAM when needed.
• Administrative Tasks: In addition with assisting with processing orders, contracts, this role also includes that invoices, and all paperwork is completed accurately and in line with company procedures to receive timely payment.

Minimum Requirements/Qualifications:

• 6+ years' experience in sales support, inside sales, or customer service.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of subject matter experts, managers, and executives
• Ability to work in a non-process oriented culture in which to create structure and processes that can be used to expedite order activity and profitable revenue.
• Be able to adapt to a high paced environment with minimal structure in which to complete tasks in a timely, efficient and accurate manner.
• Collaboration with team members, departments, and stakeholders is essential for successfully completing projects and achieving business objectives
• The ability to manage multiple opportunities, time, and resources effectively for meeting deadlines and managing multiple tasks simultaneously
• Strong interpersonal skills and the ability to work well within a team.
• Proactive, self-motivated, and results-driven.
• Excited to work on complex problems and projects in a fast paced and decentralized environment

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.