Operations Supervisor

• DEPARTMENT OF BUILDINGS

Posted On: 10/17/2025

• Full-Time

Location

MANHATTAN

• Exam May Be Required

Department

Dev Hub-Self Service Ops

Salary Range:

$59,715.00 – $68,672.00

The Department of Buildings is a City agency responsible for ensuring the safe and lawful use of buildings and properties by enforcing the Construction Code, the Zoning Resolution, and the Energy Code. We facilitate compliant development with integrity, efficiency and professionalism. As a Department we are committed to becoming a premier municipal building organization, dedicated to enhancing the quality of life for all New Yorkers and making our city safer. We are committed to improving our performance and developing procedures that are streamlined, understandable and transparent.

Under the direction of the Director of Hub Self-Service and Full-Service Operations, the candidate will be responsible for:

• Managing and tracking all DOB NOW system activity, including:
• Permit filings, renewals, and approvals
• Professional Certification (Pro Cert) and Standard filings submissions
• Assigning and routing solar and permit-related tasks to appropriate personnel or teams.
• Investigating and resolving permit-related complaints, ensuring timely and effective solutions.
• Overseeing and responding to inquiries via the Solar Mailbox, addressing topics such as:
• Solar Property Tax Abatement (PTA)
• Permit signoffs and compliance documentation
• General solar permitting questions
• Coordinating with internal teams (e.g., Associate Commissioner of Operations, Plan Examination, Inspections, Customer Service) to resolve issues affecting permitting and solar project timelines.
• Ensuring all communication and documentation related to permits and solar inquiries are properly logged and maintained.
• Monitoring and staying current with DOB regulations, solar compliance standards, and city/state permitting requirements.
• Providing regular status updates and reporting to the Director of Hub Self Service and Associate Commissioner of Operations regarding:
• Permit activity
• Service levels
• Solar Mailbox inquiries
• Complaint resolution metrics

CIVIL SERVICE STATUS

Only permanent Principal Administrative Associates, applicants who are reachable on the Principal Administrative Associate open competitive list, and applicants as indicated below will be considered.

Candidates who are permanent in comparable civil service titles may be considered for title change under rule 6.1.9 of the Personnel Rules and Regulations of the City of New York.

REMOTE WORK:

This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program.

PRINCIPAL ADMINISTRATIVE ASSOC

Minimum Qualifications

1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Proven experience with the NYC DOB NOW portal and knowledge of DOB permit workflows - Strong communication skills, both written and verbal - Excellent organizational and multitasking abilities - Attention to detail and process-driven mindset - Experience or familiarity with solar permitting processes and solar property tax abatement programs - Problem-solving skills with a customer-service orientation

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Shortlist

Job ID

751749

Title code

10124

Civil service title

PRINCIPAL ADMINISTRATIVE ASSOC

Title classification

Competitive-1

Business title

Operations Supervisor

Posted until

11/02/2025

• Experience Level:

Experienced (Non-Manager)

Job level

02

Number of positions

1

Work location

NYC - All Boroughs

• Category:

Administration & Human Resources

Operations Supervisor