General Manager

4 days ago

Panama City, Florida, United States Trova Full time $60,000 - $120,000 per year

We are seeking a dynamic and experienced General Manager to lead the daily operations of our attraction. This role is ideal for a results-driven leader who thrives in a fast-paced, guest-focused environment. You'll oversee all aspects of the business—from team development and guest satisfaction to financial performance and strategic growth.

Responsibilities:

  • Oversee daily operations of the attraction, ensuring exceptional guest experiences and smooth business performance.
  • Lead, mentor, and develop a diverse team across operations, customer service, sales, and maintenance.
  • Drive revenue growth through effective marketing, upselling, and guest engagement strategies.
  • Monitor financial performance, manage budgets, and analyze key performance indicators.
  • Ensure compliance with safety, health, and regulatory standards.
  • Implement creative initiatives to enhance guest satisfaction, repeat visits, and community engagement.
  • Collaborate with regional and corporate leadership on long-term strategy and new initiatives.
  • Participate in brainstorming sessions and contribute bold ideas to improve operations and guest engagement.
  • Communicate effectively with internal teams, vendors, and leadership to align goals and deliver results.
  • Other duties as assigned.

Qualifications:

  • Strong leadership skills with proven ability to build high-performing teams.
  • Excellent communication, organizational, and problem-solving abilities.
  • Financial acumen with experience in budgeting, forecasting, and P&L management.
  • Passion for delivering unforgettable guest experiences.
  • Flexible schedule, including weekends, evenings, and holidays.
  • 5+ years of attractions experience with 3+ years in management.
  • Willingness and ability to travel as needed.

Additionally
,
as part of our onboarding process, you will be required to complete a comprehensive job rotation program through various roles within our attractions. This will involve directly interacting with our Guests to gain a comprehensive understanding of our operations and gain valuable insight into our Guest's needs and expectations.

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