Senior Manager, Strategic Initiatives

About The Role
As a member of the Global Service Delivery team within the Global Legal, Compliance & Regulatory organization, you will support strategic initiative delivery and operational excellence through program / project management leadership and functional support activities. The ideal candidate has experience leading teams with demonstrated strong outcomes with further experience in program design and implementation of program/project management methodologies, routines, and structures.

• Lead and manage the Strategic Initiatives & Administration function within the GLCR Service Delivery
• Lead team of project managers to drive strategic initiatives across GLCR and administrative manager to deliver a seamless GLCR employee and business support experience
• Manage program portfolio of projects to ensure consistency, transparency, and outcome-level oversight of GLCR strategic initiatives
• Lead Enterprise Resiliency activities for GLCR, including business interruption and incident management response support, leading refreshes of business impact assessments and business continuity plans.
• Serve as lead for GLCR employee experience, including real estate management, with key partner of Business Services team
• Manage GLCR subscriptions to ensure cost efficiency, strategic vision, and meetings of needs for staff throughout the department
• Provide general business support, collaborating across Service functions to provide cohesive financial and tech experience
• Lead talent & staffing coordination including onboarding, offboarding, licensure, and managing assets
• Craft and support delivery of executive communications
• Drive culture of change management
• Oversee business support, facilities & office management, and executive communications for GLCR, collaborating with the other Service Delivery functions to deliver a cohesive financial and technical experience
• Responsible for talent & staffing coordination including onboarding, offboarding, licensure, and managing assets for GLCR professionals
• Serves as the GLCR liaison for AIG key stakeholders such as Enterprise Resiliency and Business Services
• Serve as primary point of contact for business interruption notifications, leads incident response for GLCR and supports incident management response processes, provide business and staff impact status. Leads annual refresh of Business Impact Analysis (BIA) and Business Continuity Plans (BCP), participates in assigned exercises and annual testing requirements.
• Serve as advisor to Head of GLCR Service Delivery

What We Are Looking For

• 5+ years of project management experience within a professional services, consulting, corporate legal department, or other legal services environment.
• Experience in legal, financial or insurance services strongly preferred.
• Experience using formal project management and process improvement tools and techniques. (PMP and/or Six Sigma certification highly desired)
• Process driven, strategic thinker with a proven track record of delivering results, preferably in large, global, corporate environments.
• Demonstrated ability to deliver results and drive change without direct authority.
• Strong written and verbal communication skills.
• BA or equivalent experience; Masters degree is a plus.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy Benefits That Take Care Of What Matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area
OP - Operations

AIG Employee Services, Inc.