FMS Lead Support Specialist

4 days ago

Brooklyn Park, Minnesota, United States Mains'l Full time $63,000 - $68,920 per year
Mains'l is hiring a Financial Management Services (FMS) Lead Support Specialist

In this leadership role, you'll guide and mentor other FMS Support Specialists while delivering outstanding customer service to participants and their support teams in California's Self-Determination Program (SDP).
If you're passionate about self-directed services, enjoy being a resource to others, and want to lead by example, we'd love to hear from you.

About Mains'l
At Mains'l, we're committed to empowering individuals to live a life of their choosing. Through self-direction and personalized services, we provide innovative supports that align with people's goals, dreams, and values.
Our Financial Management Services (FMS) team plays a key role in supporting individuals and families as they navigate the Self-Determination Program, acting as a trusted partner in managing employer and financial responsibilities.

Why Mains'l:
At Mains'l, we are dedicated to offering innovative supports that respond to people's hopes and dreams. We believe in creating a flexible, casual work environment that promotes work-life balance while providing a variety of career growth opportunities in social services, behavioral health, healthcare, finance, and more.

Salary: $63, $$66,892.80

Work schedule: Full-Time- Includes in-office training, meetings, and work hours.

Key Responsibilities:
  • Provide excellent customer service via phone and email to participants in the self-determination program, and their teams
  • Mentor, train, and support FMS team members
  • Serve as the first point of contact for external concerns or complaints
  • Lead "Meet and Greets" with prospective participants, families, and stakeholders
  • Assist managing parties, workers, and FMS staff with timesheet systems and payroll processes
  • Prepare, send, and process enrollment and employee paperwork accurately
  • Conduct monthly reviews of spending summaries and distribute as needed
  • Review and follow up monthly on credentialing for FEA employees
  • Provide information and resources about self-directed services
  • Clearly explain the roles and responsibilities in a household employer relationship
  • Guide internal team members on policies, systems, and tasks
Qualifications:
  • Bachelor's degree preferred
  • 1+ year of experience supporting individuals in self-directed services
  • Excellent written and verbal communication skills
  • Strong math and analytical abilities
  • Comfortable managing high volumes of communication
  • Able to prioritize tasks and meet deadlines
  • Proficient in Excel and data entry
  • Experience with databases and a strong focus on accuracy
  • Valid driver's license and satisfactory driving record
What We Offer:
  • Competitive salary
  • Comprehensive benefits package including:
    • Health, dental, and life insurance
    • 401(k)
    • Long-term disability
    • Paid time off
    • Education assistance
Mains'l is committed to providing Equal Employment Opportunities to all employees and applicants.

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