Call Center Customer Service Representative

2 days ago

Oklahoma City, Oklahoma, United States Channel Blend LLC Full time $20,000 - $40,000 per year

Overview: As a representative for our Company, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely(Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines in order to help you do this.

Equipment: Required Equipment for Working Remotely:

  • Computer (Not a Chromebook or tablet)
  • Phone (cellphone or landline)
  • Headset, Earbuds, or Headset WITH mic
  • Internet (Ethernet cord is required)
  • Mouse for computer (Not a trackpad)

Duties:

- Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects in order to generate a qualified lead base to meet client expectations.

  • Professionally greet prospects by speaking clearly and listening effectively.

  • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.

-Maintain acceptable level of quality assurance scores.

  • Accurately log qualified leads/sales following proper documentation and reporting procedures.

  • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.

  • Comply with all federal, state, client, and company rules, regulations, and procedures.

  • Provide excellent customer service by maintaining professionalism at all times.

  • Maintain a positive attitude towards prospects, co-workers, and all levels of management.

-Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.

  • Maintain acceptable attendance according to policy.

  • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job

Qualifications:

  • Strong communication skills using professional language/grammar, and be able to speak clearly and audibly.

  • Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off of the computer as well as on paper.

  • Good computer and keyboarding skills.

  • Professional.

  • Ability to work individually and as part of a team

  • Excellent multi-tasking abilities

Language Skills:

  • Ability to read and interpret documents such as procedure manuals & work instructions.

  • Ability to write routine correspondence.

  • Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management.

This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

  • 401(k) matching
  • Flexible schedule
  • On-the-job training
  • Paid time off
  • Referral program
  • Work from home

People with a criminal record are encouraged to apply

Work Location: Remote

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