Inside Sales Manager

3 days ago

Charlotte, North Carolina, United States Power Utility Products Company, Inc. (PUPCO) Full time

Reports to:

VP of Sales & Marketing

FLSA:

Exempt

Supervises others:

Yes

Position Summary

The Inside Sales Manager leads and develops a high-performing team of Inside Sales Representatives, focused on driving revenue growth, expanding customer relationships, and achieving sales and churn objectives. This role is responsible for optimizing sales processes, managing performance through coaching and data-driven pipeline oversight, and ensuring alignment with overall company sales strategies. Reporting directly to the VP of Sales, the Inside Sales Manager partners closely with each Sales Director to drive coordination, communication, and shared accountability across all verticals. The ideal candidate is both strategic and hands-on, skilled in analytics and conflict navigation, and capable of fostering a collaborative, results-driven team culture.

Responsibilities

  • Lead, coach, and develop a team of Inside Sales Representatives to achieve monthly GPFFA and churn targets
  • Monitor team activity, pipeline health, and performance metrics through CRM and reporting tools; analyze data to identify trends, opportunities, and process improvements
  • Provide training and feedback to improve sales techniques, customer engagement, and product knowledge
  • Align inside sales strategy with Sales Directors on territory plans, account strategy, customer engagement, and process improvements.
  • Ensure timely and accurate entry of quotes, customer updates, and communications within CRM and ERP systems
  • Implement best practices for outbound prospecting, lead qualification, and customer retention
  • Foster a culture of accountability, teamwork, and continuous improvement
  • Coordinate with Marketing to ensure consistent messaging, campaigns, and lead follow-up
  • Manage performance conversations effectively, addressing issues constructively and maintaining team morale
  • Participate in forecasting, goal setting, and strategic planning with the VP of Sales

Knowledge, Skills, and Abilities

  • Strong leadership and coaching capabilities with a proven ability to motivate sales teams
  • Excellent communication, presentation, and interpersonal skills
  • Highly analytical with the ability to interpret performance data and make data-driven decisions
  • Proficient in sales process design, pipeline management, and CRM utilization
  • Exceptional conflict-resolution skills with the ability to maintain composure and fairness under pressure
  • Strategic thinker with a hands-on, action-oriented approach
  • Ability to manage competing priorities in a fast-paced environment
  • Growth-minded with a focus on ownership, accountability, and collaboration

Education and Experience

  • Associate-level degree or relevant experience
  • 5+ years of experience in inside sales leadership, preferably in a B2B or industrial environment
  • Proficiency in MS Office (Word, Excel, PowerPoint, Teams)
  • Experience with ERP systems, preferably NetSuite
  • Familiarity with CRM platforms such as Salesforce, HubSpot, or similar
  • Demonstrated success in managing sales metrics, forecasts, and KPIs

Working Conditions

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift up to 15 pounds at times
  • Occasional travel may be required for meetings or training

*Recruitment agencies and third-party recruiters: Please do not contact us regarding this posting. We are not seeking agency assistance at this time. *

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