Customer Service Representative

Netherland Bulb Company (Garden State Bulb Co. LLC) is seeking a Customer Service Representative to join our customer service team. This is a full-time onsite role in Vineland, NJ, requiring minimum three years experience in a customer-facing or contact center role.

Position Summary Preview:

Our Customer Service Representatives are resourceful, detail-oriented, and thrive in a fast-paced environment. They balance multitasking with professionalism, ensuring customers and colleagues alike receive efficient, accurate, and friendly support.

This role involves significant interaction by phone, email, spreadsheets (Excel), and within our Microsoft Business Central ERP system. You will assist wholesale customers (garden centers, nurseries, landscapers, supermarkets), consumers (homeowners, gardeners, enthusiasts), and internal colleagues (sales/account managers). Daily responsibilities include processing and auditing orders, handling billing and shipping inquiries, resolving issues, and ensuring a smooth, positive customer experience.

Company Overview:

• Netherland Bulb Company is a wholesale supplier of premium Dutch bulbs and bare root perennials grown and shipped directly from our farms and packing facilities in Holland. Our customer service center and distribution facilities in Vineland, New Jersey enable us to provide superior service and quality. We offer a wide range of flower bulb and bare root perennial varieties to garden centers and landscape companies across the United States.

Key Responsibilities:

• Develop and maintain proficiency in Microsoft Business Central to support daily and weekly customer service tasks.
• Process and review orders from multiple channels, including wholesale accounts, sales representatives, online orders, and promotional campaigns.
• Manage incoming calls and emails, serving as a first point of contact for product inquiries, order issues, credits, account information, and payments.
• Partner with sales staff to support customers who order exclusively through sales representatives, from order entry to resolution of product or account issues.
• Investigate and resolve product or service concerns by identifying the issue, determining root cause, offering solutions, and ensuring timely follow-up.
• Handle high volumes of phone and email communication while maintaining accuracy, professionalism, and customer satisfaction.
• Build and maintain positive customer relationships through clear, compassionate, and solution-oriented communication.
• Accurately document customer interactions, process account updates, and maintain organized records.
• Collaborate effectively with both the customer service team and broader company departments to achieve results.

Qualifications & Skills:

• Experience: 3 years in a customer-facing or contact central role.
• Education: High School required. Preferred: Bachelor's or equivalent professional experience.
• Technical Skills: Proficiency in Microsoft Office; Experience with ERP systems, preferably Microsoft Business Central, strong data entry and record-keeping skills.
• Organizational Skills: Excellent time management skills and multitasking abilities with strong attention to detail.
• Communication Skills: Strong communication skills.

EEO Statement:

Garden State Bulb Co. LLC is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. We comply with all federal, state, local, and agency mandates.

About Us:

Headquartered in Vineland, New Jersey, and founded in 1981, Garden State Bulb is a leading distributor and marketer of dormant flower bulbs and related products to leading retailers including Home Depot, Lowe's, and Walmart as well as over 7,000 independent garden centers across the country. GSB has a long-term track record of driving growth and innovation for their customers through their market-leading merchandising and product category management services. For more information see

Job Type: Full-time

Pay: $ $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer relationship management: 3 years (Required)

Ability to Commute:

• Vineland, NJ Required)

Work Location: In person