Intelligent Operations, Senior Principal

Who You'll Work With
As a Senior Principal in Intelligent Operations, you'll join Slalom's Adaptive Organizations capability, partnering with clients to reimagine how operations get done as. You'll collaborate with cross-functional teams, senior executive clients, and technical experts to deliver transformative operational solutions powered by emerging technologies and the new ways of working required to make them successful.

This role also involves working closely with other members of the Adaptive Board team, the broader Outcomes team, and capability leaders and consultants across Slalom. Because Intelligent Operations is the confluence of process, people, and AI solutions, a key component of this role is working internally with people who have different skill sets to understand their needs, incorporate them into our solutions, and help create, sell, and deliver the future of operations consulting.

What You'll Do
Thought Leadership & Capability Development

• Contribute to the evolution of Slalom's Intelligent Operations methodology, assets, and point of view.
• Mentor and coach consultants in Operational Improvement and Intelligent Operations delivery.
• Represent Slalom at industry events, panels, and internal forums to share insights and trends.
• Collaborate with other capabilities (e.g., AI & Data, Product Engineering, Strategy) to co-create integrated solutions.
• Foster a culture of innovation and continuous learning across the Adaptive Organizations and Outcomes teams.

Ways of Working

• Champion the adoption of centralized frameworks for continuous improvement, process and change management, and knowledge sharing.
• Establish feedback loops and retrospectives to capture best practices and lessons learned across all AI delivery activities.
• Provide leadership alignment and change management support to scale Intelligent Operations and ensure consistent adoption across the enterprise.
• Effectively communicate the vision, value, and impact of Intelligent Operations to internal and external stakeholders, inspiring action and buy-in.

Sales & Business Development

• Shape go-to-market strategies and solution positioning for Intelligent Operations across industries.
• Build and maintain executive relationships with COOs, CIOs, CHROs, and operational leaders.
• Influence pipeline development through thought leadership, client storytelling, and strategic account planning.
• Partner with market teams to identify and pursue Intelligent Operations opportunities.

Support Delivery as a Subject Matter Expert

• Serve as a subject matter expert in Intelligent Operations, Adaptive Organizations Outcomes, and the tools and methodologies that underpin our work.
• Advise and support delivery teams with deep expertise in emerging technologies and new ways of working.
• Collaborate with project teams to assess current-state operations, roles, and pain points, identifying high-impact opportunities for the application of emerging technologies and innovative practices.
• Guide clients and internal teams through transformation using Slalom's proprietary accelerators (e.g., EnhanceIQ, AI Value Platform, Celonis C4C).
• Support the design and implementation of intelligent operating models with embedded governance, observability, and KPI-driven enhancement.

What You'll Bring

• 10+ years in consulting or industry roles focused on operational transformation, process improvement, or AI-enabled business operations.
• Proven success in leading complex engagements with measurable outcomes.
• Quantitative, financial ROI analysis—ability to assess, model, and communicate the business impact of operational and technology investments.
• Strong understanding of operational risk mitigation, value realization, and human-machine collaboration.

Preferred Skills

• Expertise in designing and deploying intelligent operating models.
• Ability to translate strategy into execution across people, process, and technology.
• Comfort navigating ambiguity and driving clarity in fast-paced environments.
• Experience with process mining tools (e.g., Celonis), automation platforms (e.g., UIPath), and AI strategy.

Operational Improvement Foundations

• Process Optimization & Mapping
• Value Engineering & Outcome Measurement
• Change Management & Stakeholder Engagement
• AI Readiness Assessment & Task Dispositioning
• Agile Delivery & Rapid Prototyping

Methodology & Tools

• Apply Slalom's proprietary methodology and industry-leading AI accelerators to rapidly identify high-impact improvement opportunities hiding in everyday work—especially in the back office.
• Use tools such as EnhanceIQ, AI Value Platform, and Celonis C4C to assess AI readiness, prioritize use cases, and estimate ROI.
• Drive transformation through a repeatable, customizable framework that accelerates ideation to execution, improves quality, and alleviates risks.

What is Intelligent Operations at Slalom?
Intelligent Operations is the practical application of artificial intelligence and emerging technologies across the value chain. It brings together human judgment and machine intelligence—each playing to their own strengths—to reduce operational costs, unlock new revenue, and proactively manage risk. It's not just about technology; it's about evolving how people, processes, and systems interact to create adaptive, resilient organizations.

Why Slalom Intelligent Operations?
We don't just implement technology—we help clients build adaptive ecosystems that evolve with their business. Our co-creation model ensures lasting capability, resilience, and scalability. Intelligent Operations is not a one-time transformation—it's a continuous journey toward smarter, faster, and more human-centered ways of working.

Ready to help organizations lead the way forward? Apply now to join Slalom's Intelligent Operations team.

About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. We are trusted by leaders across the Global 1000, many successful enterprise and mid-market companies, and 500+ public sector organizations to improve operations, drive growth, and create value. At Slalom, we believe that together, we can move faster, dream bigger, and build better tomorrows for all.

Compensation And Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the base salary pay range is $159,000 to $202,00. In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations
Slalom is an equal opportunity employer and is committed to attracting, developing and retaining highly qualified talent who empower our innovative teams through unique perspectives and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process.
Please advise the talent acquisition team or contact if you require accommodations during the interview process.