Operations Manager

4 days ago

Baltimore, Maryland, United States Home Surplus Full time $60,000 - $100,000 per year

Company

Home Surplus is a retail warehouse superstore for kitchen cabinets, bathroom vanities, doors, windows, and more, featuring a huge selection of in-stock products, expert design help, and reliable service — all at value prices.

After more than 60 years in business, we've expanded to five locations in New Jersey and Maryland and are continuing to grow nationwide. Join a company that's on the rise — and be part of something big.

Role

The Operations Manager keeps the store running efficiently every day. You'll oversee inventory accuracy, warehouse operations, and order fulfillment, ensuring that customers get what they need — on time, every time.

You'll lead a team of warehouse, admin, and customer support staff to help deliver an exceptional customer experience. The Ops Manager reports to the Chief Experience Manager (CXM), who leads the store.

Our Leadership Values

Customer Obsessed

Own It

Grow Daily

Do It Right

Team First

Key Responsibilities

  • Maintain accurate inventory levels and ensure products are in stock
  • Oversee receiving, unloading, putaway, cycle counting, and order picking
  • Manage order fulfillment and ensure customer deadlines are met
  • Lead, train, and schedule warehouse and admin staff
  • Communicate with customers, vendors, freight carriers, and internal teams
  • Ensure a safe, clean, and organized work environment
  • Track and improve operational processes for better efficiency
  • Drive an operations culture based on safety, accountability, and customer service
  • Own back-of-house administrative functions and inventory reporting for the store
  • Provide dotted-line leadership to sales and design associates

What We're Looking For

  • Proven leadership experience in retail, warehouse, or distribution operations
  • Strong leadership and team management skills
  • Highly organized, with strong attention to detail
  • Proactive problem-solver who takes initiative
  • Tech-comfortable — uses systems and tools (primarily NetSuite and vendor ordering portals) to drive accuracy and efficiency
  • Excellent communication and follow-through
  • A servant-leader mindset — willing to roll up your sleeves to help the team
  • Integrity, accountability, and a sense of urgency
  • Willingness to work some Saturdays (retail schedule)
  • Experience with home improvement, construction, or kitchen design products are a bonus

Physical & Work Environment

  • Work performed in a warehouse setting
  • Frequent walking, standing, and computer use
  • Must be able to operate warehouse tools - lift/picker, pallet jack, scanner, etc
  • Speaking with customers and team members in person and by phone
  • Occasional travel to nearby stores or meetings

Compensation & Benefits

  • Competitive base salary + monthly and annual bonus plan
  • Health, Dental, Vision, Disability, and Life Insurance
  • Employee Assistance Program (EAP)
  • Paid Time Off (PTO)
  • 401(k)
  • Real career advancement opportunities as we open new stores

Why Home Surplus?

At Home Surplus, you'll be part of a growing company where your ideas matter, your leadership counts, and your career can grow. We reward initiative, teamwork, and results — and we're looking for people who want to build something great with us.

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