Welding Supply Store Customer Service

4 days ago

Citrus Heights, California, United States Harris Industrial Gases Full time $48,000 - $60,000 per year

ESSENTIAL JOB RESPONSIBILITIES:

  • Provide a superior level of service/support to customers and sales force
  • Handle busy incoming telephone orders and answer customer inquires
  • Establish and maintain strong working relationships with internal and external customers
  • Provide efficient and accurate processing of customer orders; edit orders received for accurate pricing and codes

QUALIFICATIONS —

JOB DESCRIPTION

  • Sells industrial, medical and specialty gases, welding supplies and related equipment to customers.
  • Answers customer questions.
  • Advises customer on equipment and materials needed and procedures to follow to complete tasks they wish to perform.
  • Demonstrates use of equipment.
  • Arranges for delivery of cylinders and hard-goods.
  • Stocks and maintains showroom displays.
  • Obtains or transfers merchandise to and from other locations.
  • Prepare invoice, accepts payments and makes change.

ESSENTIAL DUTIES

  • Ensure all required paperwork is accurately completed; including coding, costing and pricing.
  • Communicate by phone and in person with external and internal customers.
  • Establish and maintain good customer relations.
  • Coordinate with purchasing department any product shortage or outages.
  • Ensure all administrative and accounting related procedures are strictly observed.
  • Mark or tag material with proper job number, piece marks, and other identifying marks as required.
  • Ensure all safety rules are strictly observed and followed.
  • Maintain and restock warehouse and store.
  • Measure and cut steel and cable for customers.
  • Disassemble equipment for maintenance or repair.
  • Operate forklift and other equipment as required.
  • Perform duties of backup driver when necessary (if qualified).
  • Perform other duties as assigned by supervisor and management.
  • Perform general housekeeping duties as required.

MINIMUM QUALIFICATIONS

  • Ability to handle cash transactions accurately.
  • Computer skills or some knowledge of computer order entry system. (TIMS)
  • Excellent communication skills.
  • Ability to work independently and under some pressure to meet deadlines.
  • Ability to routinely lift lbs., and occasionally lift lbs., frequent bending.
  • Ability to perform work during prolonged standing up to 8 hours.
  • Must be able to work overtime and Saturdays, when necessary.
  • Must be able to work with a wide variety of people with different personalities and background.
  • Must be able to operate in an alcohol and drug-free workplace.
  • Ability to multi-task and handle multiple priorities in a timely and efficient manner, and meet appropriate deadlines.
  • Ability to work independently and use sound judgment to resolve both routine and non-routine issues.

PREVIOUS EXPERIENCE DESIRED

  • Setup and promotion of welding equipment and processes.
  • Experience in handling compressed gases.
  • Customer service or sales experience.

SALARY - DOE

Harris Industrial Gases is an equal employment opportunity employer. All applicants will be considered without regard to age, race, national origin, religion, disability, sex, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Harris Industrial Gases will strive to accommodate any physical or mental limitations of employees or applicants in order to accomplish the essential functions of the job.

Job Type: Full-time

Pay: $ $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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