Principal Architect – CX

1 day ago

Houston, Texas, United States Visionary Innovative Technology Solutions LLC Full time $120,000 - $180,000 per year

Role: Principal Architect – CX (Customer Experience)

Location: Houston, TX (Hybrid)

Duration: Full Time

Domain Experience: Minimum of 2–3 years in the Energy & Utilities sector.

Job Description:

Key Responsibilities:


• Define and own the CX architecture vision, roadmap, and reference architecture across platforms (Oracle CPQ, PRM, Oracle Sales Cloud, D365).


• Act as the CX domain lead for enterprise architecture, representing CX in cross-functional architecture governance boards.


• Align CX architecture with business goals, enterprise architecture strategy, and digital transformation initiatives.


• Lead the design and end-to-end architecture for Oracle CPQ Cloud implementation and its integration with Oracle Fusion Cloud, EBS, JDE, and CRM systems.


• Define and validate integration patterns, API strategies, and data synchronization models between CPQ, ERP systems, and CX platforms.


• Ensure solutions support omni-channel sales, partner collaboration, quoting, pricing, and order fulfillment processes.


• Guide the configuration and customization of Oracle CPQ Cloud, ensuring alignment with business and technical requirements.


• Partner with other architects (ERP, Data, Integration, Security) to ensure a cohesive architecture.


• Evaluate and provide guidance on usage of Oracle PRM, Sales Cloud, and D365 capabilities in the CX stack.


• Oversee architectural documentation, solution blueprints, and technical specifications.


• Collaborate with business stakeholders (Sales, Marketing, Customer Service, Channel Partners) to understand CX goals and translate them into architectural designs.


• Work with implementation partners, product vendors, and system integrators to ensure architectural integrity.


• Ensure compliance with enterprise data governance, integration, and security policies.

________________________________________

Qualifications and Experience:


• 18+ years of experience in IT with at least 5 years in a CX/CRM architecture leadership role.


• Proven experience with Oracle CPQ Cloud implementation in a global, multi-ERP environment.


• Deep understanding of customer journey mapping, Quote-to-cash processes, and partner channel enablement.


• Hands-on knowledge of Oracle CPQ, Oracle Sales Cloud, PRM, and Microsoft D365 with ERP systems like Oracle Fusion Cloud, EBS, JDE etc.


• Experience with enterprise integration tools (e.g., Oracle Integration Cloud, MuleSoft, Azure Logic Apps) and API-led integration.


• Strong knowledge of CX data models, customer master data, and quote-to-order workflows.


• Exposure to eCommerce platforms like Magento is plus


• Ability to evaluate and guide system customizations, extensions, and integrations.


• Strong communication, stakeholder management, and vendor management skills.

________________________________________

Preferred Certifications:


• Oracle CPQ Cloud Certified Implementation Specialist


• Oracle Fusion CX Architect or equivalent


• Microsoft Dynamics certifications will be plus

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