Bilingual Attendance and Payments Specialist

Make an Impact as a Bilingual Attendance and Payments Specialist

As an Attendance and Payments Specialist, you will work within Child Care Assistance, a program of ChildCareGroup that manages child care subsidies in support of working parents and quality initiatives to improve the early education for children throughout Dallas, Jefferson, Hardin and Orange counties in Texas. You will review and reconcile attendance information submitted by parents and child care providers, review attendance information for payment to child care providers and monitor the customer service line and assist customers

Why work for ChildCareGroup?  

Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families.

ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.  

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:  

SERVICE – Lead with a servant's heart 

PROFESSIONALISM – Perform our best every day 

INTEGRITY – Do what is right 

RESPECT – Treat each other the way we wish to be treated 

INCLUSION – Value individual differences 

TEAMWORK – Communicate and collaborate to achieve our goals 

Position Details  

Responsibilities and Essential Job Functions

• Assist customers via phone, email, and in person in a prompt, courteous and professional manner
• Provide technical assistance by phone, email, and in person on recording attendance, program requirements, and child care provider payments.
• Must problem-solve and communicate among different departments in order to answer customer questions and resolve customer complaints.
• Review state system for attendance recorded by parents and enters work item for follow up in case management system for noncompliance issues.
• Contact parents regarding noncompliance, excessive absences, and attendance card issues and terminates services as required.
• Reconcile attendance information recorded by parents with information submitted by child care providers, documentation in the case management system, and attendance website; revise attendance information in the state system according to guidelines.
• Finalize and confirm attendance information for payment.
• Research child care provider payment issues and make necessary documentation in case management and state systems.
• Provide feedback to other staff on claim entry errors.
• Contact child care providers regarding errors or adjustments to payments. May request additional documentation from child care providers to resolve payment issues.
• Assist with special projects and performs other duties as assigned.

Education and Experience

• High School Diploma or GED required--some college preferred
• Ability to handle multiple tasks concurrently and prioritize work
• Excellent communication skills and ability to work effectively with all levels of people
• Proficiency in use of computer, word processing software (Word), and email (Outlook) required
• Ability to work well under pressure and meet deadlines required
• Must be able to function as a team member
• Prompt and regular attendance required
• Bilingual English/Spanish language skills preferred
• Unquestioned integrity and commitment to uphold ChildCareGroup's mission, vision and core values

Equipment

• Computer, telephone headset, fax, scanner and all office equipment and general office equipment

Travel and Compliance

• Must have a valid Texas driver's license if applicable
• Driving record must comply with CCG's automobile insurance carrier requirements
• Must have liability insurance coverage and reliable personal transportation
• Ability to travel locally or out of town as required
• Mileage reimbursement is offered when applicable
• Must submit to and successfully pass all required CCG and Partner Program background checks throughout employment. These include FBI, Fingerprinting, Neglect and Abuse, Federal, State, Local, and Sex Offender background checks. Background check requirements may be expanded at the discretion of CCG and Partner Programs.

Physical Demands

• Work requires normal physical effort with minimal lifting requirements of items weighing 25 pounds or less
• Visual attention
• Manual dexterity/coordination

ChildCareGroup's Generous Health and Wellness Benefits  

• Paid Parental Leave  
• Short Term, Long Term Disability and Basic Life Insurance at no cost 
• Medical, Dental and Vision Insurance  
• Telemedicine at no cost 
• 401(k) with a company match  
• Paid Time Off  
• (12) Paid Company Holidays 
• And more  

ChildCareGroup is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities