SAP ISU CRM Consultant
4 days ago
Hi,
I have an excellent job opportunity with one of my clients, which might be of interest to you. Of the many resumes I have gone through, I found your profile to be a great match for this position.
Amongst the roles that I have, I want to discuss a role where my client is looking to hire
SAP ISU CRM Consultant - San Antonio,TX (Onsite)
. Key details on the role are as.
Key Responsibilities
10+ years of SAP IS-U CRM experience with deep expertise in customer interaction, service processes, and CRM-ISU integration.
Experience in at least 2 end-to-end implementations and AMS support engagements.
Customer Interaction Center (CIC), Interaction Records, Case Management
Move-In/Move-Out, Disconnection/Reconnection, Service Orders
Activity Management, Business Partner Management, Product Modeling
CRM–ISU integration via middleware (data replication, contract sync, device data)
Seamless touchpoints with Billing, FICA and Device Management.
ABAP debugging experience preferred, especially across middleware, BOL/GENIL, and UI components.
Enhancement Spot, BADIs, WebUI configuration, and CRM component extensions.
Experience in preparing Functional Specs & Business Design Documents.
Incident resolution across CRM and IS-U modules.
Root cause analysis for middleware failures, UI exceptions, and service process gaps.
Handling service requests, change tickets, and functional enhancements.
Strong communication and Customer facing skills.
Best Regards,
Zameer Uddin
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