Salesforce Product Owner

Role Description
Salesforce Product Owner (Healthcare payer, sales stream)
Lead II - Enterprise Solutions
Who We Are
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at

You Are
UST is looking for a Salesforce BSA. This a Salesforce Sales/Service/ Experience Cloud Analyst, who can do very good and clear Solution Design in Salesforce Sales/Service/Experience Cloud.

The Opportunity

• Performs primary and secondary research; executes and tracks the product/platform strategy
• Ensures clear and unambiguous translation of Product Value Roadmap of deliverables to enable the product team to complete work
• Ensures adherence to the Product Value Roadmap set by Product Managers and Product Leadership
• Drafts user stories and ensures they are clearly understood by the cross functional product teams
• Ensures Product requirements are gathered and prioritized
• Ensures commitment to and tracking of clear Product Metrics, under guidance from Managers
• Drives the execution of product development in collaboration with Product Team members comprised of Product Design, Technology & Data Science
• Tracks/drives Product Metrics and success goals under the guidance from Managers
• Adherence to modern product management practises and standards; providing periodic status updates

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• As a Sales/Service/Experience Cloud SFDC Consultant, the person should have driven or played an integral role in a minimum of 4-5 different Sales/Service/Experience Cloud implementations, of not less than 6 months each.
• Total IT industry experience of at least 8 years, with at least 5 of those in and Sales/Service/Experience Cloud. Projects experience with specific reference to CRM Roadmap planning and Sales/Service/Experience Cloud / Salesforce / Implementation / Architectural oversight will be necessary.
• Should have experience working with SFDC objects, configuration, and administration essentials.
• Must have worked in minimum of 1-2 Health Cloud implementations
• Experience and domain knowledge in Healthcare payer business is a huge plus
• Experience in Financial Services cloud is a huge plus
• Must have strong interpersonal/ stakeholder management skills
• Ability to capture requirements from business users – requirements may pertain to implementation of SFDC Service/Sales/Experience Cloud/Chatter or may pertain to development of pure-play Custom-applications on the platform.
• Knowledge of Requirements Analysis and Management processes: Very strong hands-on experience and high degree of comfort in preparing requirement artifacts like BRD, SRS (Functional requirements), Gap analysis documents/Use-cases, and Solution Design documentation.
• Important: Very good experience in designing solutions in Sales/Service Cloud based on a BRD and churning out a Solution Design / Technical Design Document.
• Also need to be able to build prototype configurations in Sales/Service/Experience Cloud as part of Design phase.
• Apex/Visualforce knowledge will be nice to have, but not mandatory, as long as the person has very good experience in doing Solution Design/Technical Design.
• Knowledge of, and experience in CODE-level re-engineering / Code optimization will also be good-to-have. Some reasonable hands-on knowledge in Apex/Visualforce/Javascript frameworks/HTML5/Web-Services will be needed.
• Experience in interacting with Business teams and Users across different geographies, and in running end-to-end Requirements-gathering and Design-brainstorming sessions.
• Good communication and analytical skills are a Must – the person should be able to grasp user requirements quickly and also be able to present information to users effectively during design / prototype reviews / JAD sessions.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote
Compensation Range
: $94,000-$141,000

Benefits
Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity
Through business, we will better the lives of those less fortunate than ourselves.

Integrity
We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Skills
Salesforce,LWC,Requirement Gathering