Associate, Medicaid Operational Communications – Marketing Operations

4 days ago

Boston, Massachusetts, United States Humana Full time $86,000 - $118,700 per year
Become a part of our caring community and help us put health first
 The Associate, Medicaid Operational Communications within Marketing Operations plays a key role in supporting the development, execution, and management of Medicaid-related communications to ensure compliance, clarity, and effectiveness across all channels. This position collaborates closely with cross-functional teams, including Medicaid business leaders, regulatory teams, and creative partners, to deliver communications that meet both operational needs and regulatory requirements.

Key Responsibilities

  • Support the planning, creation, and distribution of operational communications for Medicaid programs, including member notices, regulatory updates, and provider communications

  • Collaborate with internal stakeholders to ensure all communications are accurate, timely, and compliant with federal and state Medicaid guidelines

  • Assist in maintaining templates, standard operating procedures, and documentation for Medicaid communications processes

  • Coordinate with Marketing Operations leadership to align Medicaid communications with overall enterprise strategies and brand standards

  • Monitor feedback channels, track metrics, and support continuous improvement of communication processes

  • Assist in preparing materials for audits, regulatory reviews, and internal reporting as required

  • Foster a culture of collaboration, agility, and accountability in line with Humana's values and Lean Portfolio Management practices


Use your skills to make an impact
 

Required Qualifications

  • Bachelor's Degree in Communications, Marketing, Healthcare, or 1-3 years of experience in healthcare communications, Medicaid operations, or a related discipline

  • 1-3 years' experience with healthcare compliance standards (e.g., Medicaid, CMS, HIPAA)

  • 3+ years of hands-on experience with dynamic document creation within OpenText Exstream Dialogue, Smart Communications, or other Customer Communication Management software

  • Workflow and knowledge of document compositions, style sheets, variables, rules, functions, tables, and document flow to determine best approach for coding options

  • Driver file mapping and understanding of how to map variables for use in document creation.

  • Application analysis experience (unit testing)

  • 1-2 years of working experience in advanced tables, AFP/PDF output creation, PDF-Pass through, language layer, multi-language output creation and double-byte (DBCS) application creation

  • Strong written and verbal communication skills, with attention to detail and regulatory compliance

  • Ability to work collaboratively in a fast-paced, matrixed environment

Preferred Qualifications  

  • Adobe InDesign, Illustrator, Photoshop, Acrobat experience

  • Background working in regulated industries such as healthcare or financial services or with compliance-driven communications

  • Use of communication platforms, content management systems, and workflow tools

  • Knowledge of CMS, Medicaid, and Medicare regulations

  • Background in marketing operations, fulfillment processes, and Agile methodologies 

  • Ability to work independently and collaboratively across cross-functional teams

  • Strong attention to detail, organizational skills, and ability to manage multiple priorities

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$86,300 - $118,700 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline:
About us
 Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

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