Guest Services Trainee

If you are driven to deliver exceptional fan experiences that are beyond anything possible elsewhere and interested in working alongside a team of innovators and enthusiastic over-achievers, you will enjoy working with us

The Atlanta Braves Trainee Program is designed for applicants who are interested in beginning a career in professional sports. Trainees will work full-time beginning in January 2026. Applicants are encouraged to visit for more information prior to applying.

The Atlanta Braves Guest Operations Trainee will play a vital role in supporting our event operations and hospitality efforts. This position requires a strong work ethic, a passion for sports and event management, and a commitment to delivering exceptional service to both staff and guests. The ideal candidate is eager to learn, grow, and contribute to the continuous improvement of the Atlanta Braves operational standards.

The Guest Operations Department is dedicated to creating an outstanding experience for everyone who visits Truist Park on a 365-day basis. This role offers hands-on experience in people management, policy implementation, and collaboration across multiple departments within the organization. The trainee will be exposed to a wide range of event operations, from large-scale events to daily ballpark functions.

KEY AREAS OF RESPONSIBILITY:

• Assist Guest Operations management with departmental initiatives and daily operations.
• Aid in recruiting, hiring, and training Gameday Staff.
• Support the operation of Truist Park for both large and small-scale events.
• Collaborate with internal and third-party departments to ensure a top-tier guest experience.
• Contribute to ballpark improvements, including signage and operational processes.
• Assist with event planning, setup, and execution of Gameday Staff functions throughout the season.
• Respond to guest inquiries in person, via email, or over the phone.
• Coordinate the mailing of Atlanta Braves fan packs for special occasions.
• Manage the Truist Park Lost & Found program.
• Perform additional duties as assigned.

TRAINEE PROGRAM REQUIREMENTS:

• College graduate, Bachelor's or Master's, with a GPA of at least 3.0 at graduation

• Excellent written and verbal communication skills

• Ability to work effectively and relate well with individuals of diverse backgrounds and within all levels of the company

• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

• Customer service oriented

• Ability to work long hours, weekends, and holidays

• Must successfully complete background check

ADDITIONAL POSITION REQUIREMENTS:

• Bachelor's or Master's degree in Sports Management, Hospitality, or a related field.
• A demonstrated appreciation for diversity and the ability to connect with individuals from diverse backgrounds.
• Previous customer service and leadership experience.
• Ability to work extended hours, including weekends and holidays, in various weather conditions.
• Proficiency in Microsoft Office (PowerPoint, Excel, and Word); experience with Google Docs, Sheets, and Forms is a plus.
• Strong team player with a proactive self-starting attitude.
• Ability to lift and move boxes up to 50 pounds.
• Successful completion of a background check.

The Atlanta National League Baseball Club, LLC is an equal opportunity employer. A diverse workforce representing varied backgrounds, perspectives, and experiences is key to delivering on our business promise to our fans and the communities we serve. All qualified candidates are welcome to apply.

If you are disabled as defined by the Americans With Disabilities Act and require a reasonable accommodation in order to complete your online application, including making a change to the application process, please contact our Human Resources team