Facilities Manager

Our secret to leading the way in hospitality? We put our people first

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you'll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Facilities Manager is responsible for overseeing the maintenance, repair, and operational efficiency of all physical assets across our quick-service restaurant locations. This role ensures that our facilities are safe, compliant with regulations, and optimized to support a positive customer and employee experience. The ideal candidate is a proactive problem-solver with strong organizational skills and a passion for operational excellence in a fast-paced environment.

Key Responsibilities

• Facility Maintenance: Oversee and coordinate routine maintenance, repairs, and inspections of restaurant facilities, including HVAC, plumbing, electrical systems, refrigeration units, and kitchen equipment.
• Vendor Management: Negotiate and manage contracts with external vendors for maintenance, cleaning, and repair services, ensuring cost-effectiveness and timely service delivery.
• Compliance and Safety: Ensure all locations comply with health, safety, and sanitation regulations, including OSHA, FDA, and local health department standards. Conduct regular audits to maintain compliance.
• Budget Management: Manage the facilities budget, tracking expenses and identifying cost-saving opportunities without compromising quality or safety.
• Emergency Response: Respond promptly to facility-related emergencies, such as equipment failures or structural issues, to minimize downtime and maintain operational continuity.
• Team Collaboration: Work closely with restaurant managers and support teams to address facility needs, implement improvements, and support brand standards.
• Preventive Maintenance Programs: Follow and implement preventive maintenance schedules to reduce equipment downtime and extend the lifespan of assets.
• Project Management: Support facility-related projects, such as renovations, remodels, or new store openings, ensuring timely completion within budget and scope.

Qualifications

• Education: Bachelor's degree in facility management, engineering, business administration, or a related field (or equivalent experience).
• Experience: Minimum of 1-3 years of facility management experience, preferably in the quick-service restaurant, retail, or hospitality industry.
• Technical Skills: Strong knowledge of HVAC, refrigeration, plumbing, and electrical systems. Familiarity with kitchen equipment (e.g., fryers, grills, freezers).
• Certifications: Preferred certifications include Certified Facility Manager (CFM), OSHA 30, or similar credentials in safety or facility management.
• Soft Skills: Excellent communication, leadership, and problem-solving skills. Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
• Financial Acumen: Experience managing budgets and negotiating vendor contracts.
• Availability: Willingness to travel to multiple locations and respond to emergencies outside regular business hours.

Physical Requirements

• Ability to lift up to 50 pounds and perform physical inspections of facilities, including climbing ladders and accessing confined spaces.
• Comfortable working in a fast-paced restaurant environment with exposure to kitchen equipment and varying temperatures.

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $78, $129,888.00 *The salary paid to a successful applicant will depend on the applicant's experience, qualifications, business needs and resources, and the candidate's location.

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.

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