Sales Development Representative

EZFacility

Since 2003, EZFacility, a division of Jonas Software, has been a leader in scheduling, management and membership solutions for sports, health and fitness facilities around the world. Our software-as-a-service (SaaS) offerings enable companies to simplify and streamline their operations, improve the efficiency of their staff, and increase their bottom-line.

EZFacility is headquartered on Froehlich Farm Blvd. in Woodbury, New York, and we have sales and support offices in Canada & England. EZFacility's vision is to be the branded global leader in Scheduling, Management and Membership SaaS solutions. Our goal is to be recognized by customers and respective industry stakeholders as a trusted provider of "Software for Life" in the areas of technology, product innovation

JOB RESPONSIBILITIES

The Sales Development Representative (SDR) is a pivotal member of the EZFacility marketing department. This individual owns the process of nurturing our marketing leads into sales-ready opportunities and booking demonstrations with our sales team. Primary responsibilities include communicating with prospects via phone and email, ideating and executing marketing campaigns to engage unresponsive leads, and prospecting for new clients. The ideal SDR will have a passion for marketing and a strong understanding of the sales process. If you are a people-focused, initiative-taker who likes being busy, thrives on process, and is organized to a fault, this is the role for you.

• Make contact with at least 80% of our inbound leads via phone or email—immediate, proactive outreach is the key to your success
• Be the first line of communication for our prospects, answering sales phone calls, emails, and online chat messages
• Showcase our product offerings in a compelling way, using good judgment to answer questions about clients' needs
• Demonstrate exemplary customer service by being an excellent listener who provides helpful solutions in all situations
• Implement creative marketing ideas to make outreach more effective, increase bookings, and set our sales team up for success
• Effectively manage your own time and prioritize tasks to make sure all of our leads get personalized attention from the moment they interact with us 
• Be relentlessly persistent in your follow-up attempts while maintaining a positive attitude
• Manage sales team schedules and equally distribute leads  
• Be an active participant in marketing and sales team meetings

JOB QUALIFICATIONS

Successful SDRs must be able to work under pressure in a busy environment. You should be a quick learner with strong communication skills and a knack for creative problem-solving.

• Ability to prioritize and multitask effectively in a rapid-paced environment
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Dependable, proactive and able to maintain a positive, team-oriented attitude
• Previous work experience within a Customer Service Role preferred, but not required
• Experience in MS Office (Word, Excel, Outlook)
• Salesforce proficiency preferred, but not required

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.