Quality Assurance Specialist

4 days ago

Charlotte, North Carolina, United States Eliassen Group Full time $40,000 - $60,000 per year

QA Specialist | Charlotte, NC (3 days onsite)

The QA Specialist will assist with the day-to-day review of quality assurance for the client's genAI chatbot. The QA Specialist will work to identify patterns of success and failure as the client's genAI chatbot responds to chat correspondence, reporting each appropriately via the QA tools developed to identify performance using both qualitative and quantitative data to drive results.

Rate: $20/hr - $22/hr

What the Job Entails:

  • Evaluates chatbot conversations from the client's genAI chatbot, reviewing for trends, errors, member frustration, etc.
  • Works with cross-functional stakeholders to identify gaps or other issues.
  • Serves as a resource for improving responses.
  • Helps to identify and understand patterns in member satisfaction and dissatisfaction.
  • Navigate gray areas while translating and applying the intent of security policies to various scenarios.
  • Participate in 'audit the auditor' programs and calibration sessions.
  • Become a Subject Matter Expert (SME) in evolving services and products.
  • Other assigned tasks as needed to perform in this role.

Qualifications:

  • Years of Google Suite experience
  • MAC experience
  • Call center QA experience
  • Banking/finance experience

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

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