Senior Managing Director of Operations

Managing Director of Operations

Location: Baltimore (Hybrid) | Salary: $105,000–$115,000 + Full Benefits

Reports to: Vice President of Operations & Culture

Join a mission-driven movement in Baltimore

Are you an operations leader who thrives at the intersection of strategy, equity, and impact? Do you love turning complexity into clarity—and building the systems that make real change possible? We're looking for a visionary and people-centered Managing Director of Operations to help power our mission to advance racial equity and community-led transformation.

As a strategic, equity driven leader this is an opportunity to architect the infrastructure behind a bold, values-driven nonprofit. You'll lead a talented team across administration, finance, and technology—ensuring our systems not only run smoothly, but reflect our deep commitment to our vision of a youth-centered, equity-driven Baltimore.

We strongly encourage and seek applicants from Black people, Indigenous people, People of Color, immigrants, women, people with disabilities, members of the LGBTQIA+ community, and other underrepresented and historically marginalized groups.

About the Role

As Managing Director of Operations, you'll be a core member of our leadership team—shaping strategy, strengthening infrastructure, and helping us grow sustainably. You'll lead three dynamic teams (Admin, Finance, and IT), oversee cross-organizational systems, and partner closely with leaders across departments to ensure our internal operations reflect our external mission.

The Managing Director leads strategic execution across all operational domains - ensuring financial integrity, effective internal systems, responsive technology, and administrative coordination - aligning with our values of equity, abundance, and accountability. This position is ideal for a collaborative, detail oriented leader with a passion for people-centered change. You'll be part coach, part architect, part connector.

What You'll Lead

Team Leadership & Culture Building

Supervise and mentor three sub-team leads (Admin, Finance, IT) and their teams.

Foster a coordinated, high-performing, and values-aligned culture across operations.●

Translate big-picture strategy into clear goals, plans, and outcomes.

Collaborate with the executive team on organizational planning and innovation.

Operational Excellence

Admin: Ensure strong internal systems for scheduling, documentation, and staff support.

Finance: Oversee budgeting, compliance, procurement, and financial integrity in

partnership with our Controller and external accounting firm.

IT: Lead the evolution of our tech ecosystem—hardware, software, systems—and

ensure data integrity, cybersecurity, and digital accessibility.

Cross-Functional Strategy

Co-create systems for performance management, internal communications, and

workflow improvements across teams.

Align our infrastructure with staff needs, growth goals, and our equity-centered mission.

Lead the development and implementation of internal policies that prioritize

transparency, consistency, and equity.

Who You Are

The ideal candidate for this role is a mission-aligned, detail-oriented leader with deep

experience managing nonprofit operations, budgets, teams, and systems. This person brings a strong equity lens, exceptional communication skills, and a coaching-centered management style.

Operational Strategist – You have a deep understanding of nonprofit infrastructure and

can design, lead, and refine systems that serve both people and performance.

Collaborative Leader – You enjoy mentoring and managing teams, building alignment

across departments, and fostering cultures of accountability and trust.

Detail-Oriented and Decisive – You're comfortable making data-informed decisions,

managing multiple timelines, and ensuring operational accuracy.

Finance- and Tech-Literate – You have experience managing budgets and working with

financial systems and vendors, and you understand how technology can improve

organizational effectiveness.

Mission-Driven and Equity-Centered – You are deeply committed to racial equity,

power-shifting philanthropy, and community leadership.

Process-Minded and Agile – You bring structure and order to complexity and adapt

when new needs or opportunities arise.

Nice-to-Have Experience

Familiarity with tools like QuickBooks/Intacct, CRMs, Google Workspace, ClickUp,

Zoom, and grant management platforms

Experience navigating public and private funding environments

Prior experience working with external vendors and consultants

Compensation & Benefits

We offer a comprehensive and people-first benefits package, including:

Salary: $105,000–$115,000

Health, dental, and vision insurance

Generous PTO and paid holidays

Flexible, hybrid work environment

Professional development + coaching opportunities

Apply Now

If you're passionate about operational excellence and equity, and you want to help build the backbone of an organization driving real change in Baltimore—we want to hear from you.

We strongly encourage applications from Black, Indigenous, and Brown people; women;

LGBTQIA+ individuals; people with disabilities; immigrants; and others from historically

excluded communities. Even if you don't meet every qualification, if this role excites you, please apply—and let us know how your unique experience can add to our team.

Job Type: Full-time

Pay: $105, $115,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Baltimore, Maryland 21202