Technical Program Manager

Job Summary:

Technical Program Manager (TPM) position providing support for programs and services globally to Sales, Sourcing, and customers as needed.  The TPM plays a key role in the team's consultative selling approach to its customers by assessing the customer's maintenance capability, current tooling inventory, availability for re-purposing / re-use, local maintenance practices, shop load forecast, and level of desired maintenance to prepare a detailed recommendation to meet the customer's Ground Support Equipment (GSE) and tooling needs. Direct responsibility extends from campaign launch to campaign fulfillment (tool delivery/entry into service).

Key Responsibilities:

• Develop/Maintain general and customized work scope specific GSE tooling lists for assigned engine programs according to customer requirements.
• Conduct Original Equipment Manufacturer (OEM) design change reviews versus open orders and as applicable versus shipped orders and provide relevant technical disposition to/for the customer.
• Be the tooling focal interface within various OEM Support Equipment Design and Engineering (SEE) organizations and Customer & Product Support organizations for the assigned engine programs.
• Resolve customer and supplier GSE and tooling technical-related questions on blueprints and specifications by technical interpretation.
• Technical support activities will be related to tool usage, engine application, operation, maintenance and storage of tools in alignment with the OEM databases and supporting Engine Manuals and other technical documents.
• When opportunities/conflicts are discovered, effectively communicate and resolve with applicable OEM organizations and other relevant team members.
• Support RCM, CAM and TSM activities as necessary to ensure a positive customer experience.
• Support the Sourcing organization in vendor identification and GE/CFM Supplier Problem Report (SPR) and Rolls-Royce Supply Chain Query (SCQ) submissions and resolutions.
• Support/Influence new product development and product design improvements within the OEM SEE Organizations.
• Up to 25% travel per year to support sales campaigns, evaluate and setup facilities and conduct other customer needed services, including but not limited to GSE and tooling training.
• Support other responsibilities as assigned

Qualifications and Experience:

• Be able to demonstrate an in-depth working knowledge or equivalent experience of GSE and tooling for GE/CFM and/or RR Large, Medium and Small Turbine Engines, Architecture, Systems, Components, Processes and Operations.
• 4-year technical degree or 10+ years of progressive experience with GSE and tooling.
• Prior experience performing maintenance and or test cell work on Rolls-Royce and GE/CFM engines and related support equipment is considered a plus.
• An additional plus will include prior experience performing maintenance and or test cell work on Aeroderivative type, and/or Pratt & Whitney turbine engines.
• Strong project management, planning, organizational, leadership, oral and written communication skills.
• Be able to demonstrate good problem-solving skills.
• Have good attention to detail and accuracy.
• Must be able to read and interpret all OEM tooling blueprints and specifications.
• Read, understand and translate into the current configuration, all OEM requirements for Airframe OEM and Gas Turbine Engine OEM Technical and Maintenance publications, service bulletins, drawings, models and process sheets.
• Ability to multi-task (simultaneous diverse customer activity), combined with a demonstrated ability to work as a team player.
• Computer literate in MS-Office (Excel, Word, Power Point) and ERP systems (Epicor).
• Articulate and effective communicator with the ability to influence others through the employment of sound judgment and good sense rather than the use of authority.