Senior Ops Consultant

4 days ago

Dallas, Texas, United States Bank of America Full time $90,000 - $120,000 per year

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us
 

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

LOB Job Responsibilities: ​

Responsible for application support as it relates to incoming Projects, Technology supported/BAU changes, service requests for IDS platform and/or other Treasury Liquidity product applications.  Key contact for Lines of Business, Treasury Product, Technology & Operations partners pertaining to supported applications and platforms.

Responsibilities:

  • Reviews all project, Service request and/or Technology supported BAU  assignments.

  • Completes all required supporting documentation and represents application as SME for assigned projects.

  • End-2-End Process knowledge as it pertains to the platform & applications suported.

  • Works closely with Product, Operations & Technology partners to ensure issue free implementation. (Technology release process)

Requirements:

  • ​Current/previous Bank application and/or application support experience.

  • Experience with IDS and/or IMPACs mainframe platforms.

  • Experience with Agile / JIRA processes.

  • Excellent communication skills and ability to present to an audience.

  • Ability to work under pressure in a team environment.

  • Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.

  • Lead projects and/or key participant with strong understanding of requirements, documentation & timelines.

  • Risk and controls mindset.

Other Qualifications:

  • ​Intellectual Curiousity

  • Speaks up, not afraid to ask questions to gain full understanding of the request and impacts to the application/platform.

  • Organized.  Can handle multiple projects/service requests.

  • Advises on design, devleopment & implementation of complex products/systems.

  • Advises on projects & direct activities related to special initiatives.

  • Operational Excellence/End2End focus.  Learns the upstream/downstream impacts of the change requested.

  • Microsoft Office - Word, Power Point and Intermediate + Excel skills

  • Familiar with Corporate/Commercial platforms & applicactions, specifically IDS.  Additional supported applications/ platforms are IMPACS, LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Zero Balanace Account /Total Funds Roundup (TFR), General Ledger & Content Navigator.​

Shift:

1st shift (United States of America)

Hours Per Week: 

40

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