End User Support Manager

5 days ago

Houston, Texas, United States Zenith Services Inc. Full time $200,000 - $250,000 per year

End User Services Architect

Dallas, TX

Key Responsibilities:

  • Design and develop Enterprise Architecture solutions aligned with business objectives.
  • To provide solutions for IT optimization| Business Aligned IT| Enterprise architecture and roadmap creation| transformation| Business/Product acquisition & mergers and APO
  • Create technical strategies for implementation and roadmaps.
  • To provide solution in business transformation by participating in RFP/RFI; Due Diligence; Pre Sales support and Oversee POC
  • Ensure solutions meet customer's IT and Business Vision.
  • To perform engagement level Delivery governance
  • Leverage expertise in Microsoft 365, Azure, Citrix, and other specified technologies to drive IT optimization and business alignment.

Technical Skills Required:

  • Deep expertise in Active Directory and Entra.
  • Deep expertise in
    Sharepoint
    .
  • Hands-on experience on
    Microsoft Exchange
    (Email Services).
  • Strong hands-on experience on
    Citrix VDI
    .
  • Extensive experience on
    endpoint
    management and desktop/laptop engineering/Imaging.
  • Proficiency in Microsoft Teams.
  • Ability to align IT solutions with business goals.
  • Effectively assist with the relationships across Service Delivery operations teams for the duration of the engagement Central point of contact for customer's business/development groups or vendors requiring assistance in resolving problems in the environment.
  • Delivers ITIL (Information Technology Infrastructure Library) compliance process conformance for incident, problem and change management.
  • Monitors problem, change and incident queues, enforcing compliance with capability, root cause analysis and change quality targets.
  • Directs Service Delivery resources in the resolution/prevention of problems where necessary. Exposure / Experience in Project management Activities, Presenting and designing technical solutions.
  • Provide consulting and/or SME scoping assistance to Solutions as needed.
  • Exposure to SOWs & pricing metrics specific to Mainframe Infrastructure service delivery Provides mainframe consulting services to clients including identifying needs, designing, influencing, and implementing proposals.
  • Thorough understanding of SOWs, SLAs, and Performance management Metrics Analyzing, documenting, and reporting client requirements Providing technical guidance for the one or more customers.

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