Business Systems Analyst II

Transform Data into Action. Enable Smarter Systems.

We are seeking a Business Systems Analyst II to join our IT Business Solutions team, reporting to the Senior Manager of IT Business Solutions. This role is responsible for gathering requirements, coordinating technical design, and implementing solutions that optimize financial and enterprise systems. By collaborating across IS teams, internal corporate departments, vendors, and customers, you will ensure systems support the company's business objectives and enhance decision-making. This position also provides Tier 2 support and escalates unresolved issues appropriately.

Key Responsibilities

• Gather and document detailed requirements to fully define projects

• Provide Tier 2 support for all applications and escalate unresolved issues

• Collaborate with IT departments and corporate teams to design and implement financial and enterprise systems

• Participate in planning and delivering capital projects, enhancements, break/fix requests, and other initiatives

• Prepare system flow charts, decision tables, record layouts, screen displays, and report formats

• Attend meetings with user departments to identify operational procedures, data input, and reporting requirements

• Develop project plans outlining tasks, timeframes, and required resources

• Evaluate hardware/software needs, analyze feasibility, and prepare project time/cost estimates

• Work with management and system users to identify information needs and support decision-making

• Ensure timely and accurate delivery of high-quality solutions

• Recommend process improvements and assist in documentation updates

Qualifications – What You'll Bring:

• Bachelor's or Associate's degree in Computer Science or equivalent work experience

• 4-6 years of experience as an analyst supporting financial and/or Payroll/HR systems

• Proven knowledge of computer systems, applications, development, and testing methodologies

• Strong business knowledge with ability to conceptualize and convert processes into computer applications

• Excellent interpersonal, verbal, and written communication skills

• Ability to work independently and effectively with all levels of the organization

• Ability to work under stress and respond quickly to changing priorities

• Logical and analytical thinking with strong problem-solving skills

• Attention to detail and ability to multi-task and prioritize projects

• Knowledge of project management processes and execution

• Ability to model business processes and support design of new computer systems

• Strong knowledge of clinical systems used in the division

• Fluent in English with consistent attendance

• PMP Certification 
• Travel availability as required

Preferred Qualifications (Not Required):

• Prior experience in financial or payroll system implementation

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply Today — Use your analytical and technical expertise to drive smarter business solutions.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Business Systems Analyst, IT Business Solutions, Financial Systems Analyst, Payroll Systems Analyst, HR Systems Analyst, Tier 2 Support, Requirements Gathering, System Implementation, Project Management, Process Improvement, Data Analysis, Workflow Design, Clinical Systems, Enterprise Systems, IT Collaboration, Business Process Modeling