Enrollment Services Associate I or II

Location: San Antonio, TX

Regular/Temporary: Regular

Job ID: 13948

Full/Part Time: Full Time

Org Marketing Statement

The University of Texas at San Antonio is a Tier One research university and a Hispanic Serving Institution specializing in cybersecurity, health, fundamental futures, and social-economic transformation. With more than 35,000 students, it is the largest university in the San Antonio region. UTSA advances knowledge through research and discovery, teaching and learning, community engagement and public service, and with an intentional focus on career readiness the university produces more graduates for the workforce than any other institution in the region. It is a catalyst for socioeconomic development and the commercialization of intellectual property - for Texas, the nation and the world. UTSA has been recognized as a Top Employer in Texas by Forbes Magazine. Learn more online, on UTSA Today or on X (formerly Twitter), Instagram, Facebook, YouTube or LinkedIn.

In 2024, the UT System Board of Regents authorized UT System to begin integrating UTSA and UT Health San Antonio into one unified institution, establishing a world-class university that integrates academic, research, and clinical excellence to build a profoundly impactful university of the future. Driven by a vision for growth and impact, this merger will expand capacity to offer robust undergraduate and graduate programs, attract top-tier faculty and staff, develop innovative initiatives, and elevate transdisciplinary research to address the evolving needs of the region.

Posting End Date: Open until filled. At the discretion of the hiring department, this position posting may close once a sufficient number of qualified applications have been received.

Salary Range: Up to $36,880 annualized, commensurate with education, experience and qualifications.

Hours: up to 40 hours per week, non-exempt.

Required Application Materials:

• Resume is required.
• Cover letter is preferred.

Essential Functions

Job Summary

The Enrollment Services Associate I and II provides intermediate skills and knowledge for various administrative, technical and/or processing duties or specialized activities for various enrollment services units. Responsible for processing various documents and/or processes and interpreting the rules and needs of students for various enrollment services units.

Core Responsibilities

Enrollment Services Associate I

• Assists with processing paperwork for various enrollment units, including admissions applications, transcript processing, financial aid document/paperwork, registration, residency status, NCAA eligibility documentation, enrollment, graduation, or other enrollment eligibility and/or needs.
• Assists with counseling students on various enrollment issues, including admissions eligibility, NCAA eligibility, residency status, veteran's certification, enrollment and/or registration, financial aid eligibility, or other related enrollment eligibility and/or needs.
• Maintains records as needed for all enrollment services units.
• Assists with evaluations to reach a determination and answers inquiries from other areas on campus as needed for all enrollment services units.
• Assists with document intake, imaging, and indexing for all enrollment services units.
• Participates in committees and/or conferences and meetings.
• Performs other duties as assigned for enrollment services units.

Enrollment Services Associate II

• Processes paperwork for various enrollment units that may include admissions applications, transcript processing, financial aid document/paperwork, registration, residency status, NCAA eligibility documentation, enrollment, graduation, or other enrollment eligibility and/or needs.
• Counsels and communicates with students on various enrollment issues that may include admissions eligibility, NCAA eligibility, residency status, veteran's certification, enrollment and/or registration, or financial aid eligibility, or other related enrollment eligibility and/or needs.
• Maintains records, gathers data, and prepares reports as needed for all enrollment services units.
• Performs complex evaluations and consults with individuals involved in reaching a determination and answers inquiries from other areas on campus as needed for all enrollment services units.
• Assists with document intake, imaging, and indexing for all enrollment services units.
• Participates in committees and/or conferences/meetings.
• Performs other duties as assigned for enrollment services units.

Required Qualifications

Both levels

• High school or equivalent.
• This position requires the ability to maintain the security and integrity of UTSA and its infrastructure.

Enrollment Services Associate I

• One (1) year of full-time equivalent experience in enrollment management/services, data entry, customer service, student service, and paperwork processing.
• Bachelor's degree may substitute for the experience.

Enrollment Services Associate II

• Two (2) years of full-time equivalent experience in enrollment management/services, data entry, customer service, student service, and paperwork processing.
• Bachelor's degree with one (1) year of the above experience may substitute.

Preferred Qualifications

• Bachelor's degree from an accredited institution.
• One (1) year of higher education experience in processing and/or customer service.

Knowledge Skills & Abilities

• Demonstrated organizational, written, and verbal communication skills; interpersonal skills.
• Ability to multi-task and work cooperatively with others.
• Standard office equipment; Microsoft Office.

Additional Information

• UTSA is a tobacco free campus.
• This is a security sensitive position. Employment is contingent upon a successful background check.
• Applicants selected must be able to show proof of eligibility to work in the United States by time of hire.
• Valid driver's license and Motor Vehicle Record (MVR) as applicable.

Working Conditions

• Office environment.
• Ability to travel to and from meetings, training sessions, or other business-related events.
• Occasional after-hours and weekend work or overtime may be required.

Physical Demands:

• Sedentary work; sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally.
• Exerts up to 10 lbs. of force occasionally.

This position will be primarily located on campus. Travel and parking expenses are the employee's responsibility.

Equal Employment Opportunity

As an equal employment opportunity and affirmative action employer, it is the policy of The University of Texas at San Antonio to promote and ensure equal employment opportunity for all individuals regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information, and veteran status. The University is committed to the Affirmative Action Program in compliance with all government requirements to ensure nondiscrimination. Women, minorities, people with disabilities and veterans are encouraged to apply. UTSA campuses are accessible to persons with disabilities.