Service Technician

2 days ago

Washington, Washington, D.C., United States Resourceful Full time $60,000 - $90,000 per year

Job Title: Service Technician II

Location: Onsite at customer locations (Healthcare Facilities)

About the Role

We are seeking skilled and customer-focused
Service Technicians
to join our Managed Services team. This role involves providing hands-on technical support and maintenance for Windows-based systems at healthcare client sites across the US. The ideal candidate is professional, adaptable, and able to deliver exceptional customer service in a fast-paced, regulated environment.

Key Responsibilities:

Client Device Setup & Support

  • Re-image and configure Windows client computers according to company and client standards.
  • Install, upgrade, and replace system components (RAM, SSDs, network cards, peripherals, etc.).
  • Perform routine system maintenance, diagnostics, and troubleshooting.
  • Ensure all hardware and software installations meet healthcare security and compliance requirements (e.g., HIPAA).

Customer Interaction & Communication

  • Maintain a professional demeanor while working in clinical and administrative areas.
  • Communicate clearly, respectfully, and effectively with non-technical users.

Service Management

  • Attend onsite training at one of several facilities across the U.S.
  • Document all work performed, including device configurations, asset information, and ticket updates.
  • Escalate complex technical issues to senior engineers or the service desk as appropriate.
  • Collaborate with remote MSP teams to ensure seamless delivery of IT services.
  • Follow all safety and security protocols while working in healthcare facilities.

Qualifications:

Technical Skills

  • Proficiency with Windows 10/11 setup, imaging, and troubleshooting.
  • Experience with endpoint management tools.
  • Understanding of networking fundamentals (IP addressing, connectivity, Wi-Fi troubleshooting).
  • Familiarity with hardware installation and component upgrades.
  • Experience with ticketing and documentation systems (e.g., ConnectWise, ServiceNow, Autotask).

Soft Skills:

  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and ability to build trust with clients.
  • Dependable, self-motivated, and able to work independently with minimal supervision.
  • Represent the MSP client with professional presence and situational awareness in sensitive healthcare environments.
  • Strong organizational skills and attention to detail.

Requirements

  • 2+ years of experience in IT support, field service, or a similar technical role.
  • Valid driver's license and reliable transportation (onsite visits required).
  • Ability to lift and carry computer equipment (up to 40 lbs.).
  • Must pass background checks and meet healthcare site access requirements.
  • Availability to work during standard business hours, with occasional after-hours support as needed.
  • Availability to attend onsite training at one of the MSP client sites.
  • Limited travel is required

Preferred Qualifications

  • CompTIA A+, Network+, or Microsoft certifications.
  • Prior experience working in healthcare IT environments.
  • Knowledge of HIPAA and data privacy best practices.

Why Join Us

  • Be part of a collaborative MSP team supporting critical healthcare operations.
  • Gain exposure to diverse IT environments and technologies.
  • Competitive compensation, training opportunities, and career advancement within the MSP.

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