Bilingual Customer Service Representative
5 days ago
Join Florida One Insurance as a Full?Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, youll have the unique opportunity to engage directly with customers, solving their insurance?related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base. Experience a competitive salary range from $42,600 to $92,000 annually, reflecting your contributions and dedication to our mission.
This role not only emphasizes customer?centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today
Who we areWith over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to our clients unique needs. We recognize that every driver is different. Thats why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection at the best possible price. At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, were always just a call or click away.
Mission: We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, were with you every step of the way.
Role overviewAs a Bilingual Customer Service Representative, youll start each day by checking emails and voicemails before diving into assisting clients. Youll address inquiries about policies, process changes and manage claims in both English and Spanish. Whether youre fielding calls or welcoming walk?in customers, your role is pivotal in ensuring every client feels informed, supported, and valued. Collaboration with our agents is essential, as you work together to provide exceptional customer service.
Responsibilities- Check emails and voicemails to stay up to date on client inquiries.
- Assisting clients with inquiries about policies, processing changes and managing claims in English and Spanish.
- Field calls and welcome walk?in customers, ensuring a positive experience.
- Collaborate with agents to provide exceptional customer service.
- Demonstrate empathy, effective communication, and problem?solving skills in fast?paced environment.
- Bilingual in English and Spanish, with strong communication in both.
- Empathy and compassion, addressing clients in stressful situations.
- Problem?solving skills, thinking critically and creatively to resolve customer issues.
- Strong interpersonal skills to build rapport and collaborate with team.
- Customer?centric mindset, ensuring clients feel informed and valued.
- Flexibility and adaptability, thriving in fast?paced environment.
Benefits
Competitive salary range from $42,600 to $92,000 annually.
Medical, Dental, Vision, Life Insurance.
Paid Time Off.
How to applyIf you think this job aligns with your requirements, simply submit an application. Good luck
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