Bronze Customer Order Specialist
2 weeks ago
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The Customer Order Specialist plays an integral role in working with our pre-need client families, via phone and email, who have purchased a bronze marker at one of our cemeteries. The Specialist is responsible for concept design/layout of memorials to support the Company's marker storage initiative. This role works to consistently uphold established standards, maintain accuracy/integrity and ensure that all artwork and image files are properly maintained.
Job Responsibilities- Conduct phone calls to existing client families to review their memorial selection and gather the details needed for the memorial/marker design to be manufactured and stored with our supplier
- Provide the highest level of customer service to both internal and external customers
- Using the company's internal point-of-sale system and our supplier's system research, design and submit bronze memorial/marker designs for approval by client family to manufacture and store
- Meet the weekly productivity goals set forth for the Bronze Memorial team
- Catalog, update and maintain digital library of all projects within established filing system
- Adjust priorities when appropriate and perform other job related duties assigned to meet team goals
Education
- High school diploma or equivalent
Experience
- One year of customer service or call-center related experience required
Knowledge, Skills and Abilities
- Ability to adjust priorities when appropriate to meet weekly productivity goals
- Knowledge and experience working with Microsoft Office software including Excel, Outlook and Word
- Attention to detail/accuracy; proofreading and quality control skills
- Ability to work efficiently and independently within a goal-oriented environment with a high energy level and positive attitude
- Demonstrated effective communication skills, both oral and written
- Ability to work well as part of a cohesive team
Work Environment
When considering the work environment associated with this job, the following factors may apply:
- Work indoors during all seasons and weather conditions
- Standard business dress is required
When considering the work postures associated with this job, the following factors may apply:
- Sitting continuously for many hours per day, up to 6 hours per day
When considering the physical demands associated with this job, the following factors may apply:
- Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
When considering the work hours associated with this job, the following factors may apply:
- Working Saturdays when necessary to meet the weekly productivity goal.
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