Client Support Specialist

Job Duties

Position Purpose

This is a full-time position that requires a detail-oriented individual who is skilled at keeping processes moving efficiently. The ideal candidate is comfortable translating notes into clear documentation, maintaining accurate CRM records, and preparing polished client-facing materials. Success in this role does not depend on deep sales experience, but rather on reliability, effective communication skills, responsiveness, and a consistent commitment to supporting both clients and internal team members.

This Position May be Considered as a WeCo Career Development Role

Based upon WeCo’s mission of moving talented individuals into professional employment, this role may be considered as a WeCo Career Development Role. This means that training provided by WeCo would be required to remain in this role, and an agreement to serve in the role for designated time period, to ensure the WeCo receives benefit from an employee’s work, equivalent to the cost of training, may be required.

Key Responsibilities

• Maintain accurate and current CRM records, including Accounts, Contacts, Opportunities, timelines, and meeting notes.

• Generate clear, error-free client proposals, quotes, and Scopes of Work using WeCo templates.

• Respond to client inquiries the same day and route requests to the correct members of the team.

• Follow up consistently with clients and prospective clients to support ongoing conversations.

• Create reports from the CRM to support sales forecasting and decision-making.

• Participate in continuous training and collaborate with teammates to improve internal processes and client experience.

Desired Results

• Your CRM data is always accurate, organized, and up to date at all times.

• Your client’s proposals and documents are completed ahead of schedule and are polished, error-free and client-ready.

• Clients receive a fast, friendly, human-centered experience interacting with you.

• Team members view you as reliable, collaborative, and supportive.

• Your work style demonstrates a love of learning, taking on new challenges, and finding solutions with healthy curiosity and professionalism.

• You embody an enthusiasm for WeCo’s mission, working with team members with disabilities, and a strong alignment with WeCo’s Core Values (listed on page one.)

Our Memberships

International Association of Accessibility Professionals (IAAP)

Member Organization

DisabilityIn Disability Owned Business Enterprise (DOBE)

Women Owned Business Enterprise (WOBE)

National Organization on Disability Leading Disability Employer (2019 to present)

Minimum Education Required

Associate, Vocational or Trade School Degree or above

(documented successful experience in customer-facing role may replace this requirement)

Minimum Experience Required

Experience

• Professional experience demonstrates good organizational skills.

• Excels at tracking and managing data.

• Takes pride in responsiveness and is meticulous about follow-up.

• 2 years’ experience working in direct contact with customers.

• 2 years’ experience working with CRM preferred. (Salesforce and Monday.com a plus.)

• Project management experience (training may be provided as part of a career development role.)

Specialty Focus

• Intermediate mastery of Microsoft Office 365 Tools: Outlook, Word, Power Point and Excel (training may be provided as part of a career development role.)

Certifications

• Microsoft Office and/or CRM certifications a plus but not required (training may be provided as part of a career development role.)

Achievements

• Previous awards or recognition for customer service is a plus

Applicant Preferred Skills, Traits and Competencies

1. Has past experience working positively in a virtual office.

2. Comfortable working with coworkers with disabilities.

3. Thrives on client contact and enjoys relationship building.

4. Joyful and tactful collaborator.

5. Supports and can be supported.

6. Self-starter who can also work adeptly within a team.

Other Information regarding this role

Position Length and Time Commitment

This is a permanent full-time position with a commitment of 40 hours per week.

Location

This role will be performed remotely but may require attending meetings and working groups once or twice a week in our Stillwater, Minnesota office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform work at a desk or workstation and should have the ability to communicate in some way.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This role will be performed remotely with some weekly in office requirement if the successful candidate resides in the Minneapolis/St. Paul Minnesota area. If working at our offices, the noise level in the work environment is usually quiet.

Shift

First (Day)

Number of Openings

1

Compensation

$23.00 - $30.00 / Hourly

Additional Compensation

For Career Development Roles, because professional training would be provided by WeCo, the hourly wage may be lower.

Postal Code

55082

Place of Work

Hybrid

Requisition ID

3376

Job Type

Full Time

Job Benefits

Team Environment and Perks

WeCo’s teams thrive in a welcoming, inclusive, and respectful work environment. We are made up of individuals who represent a wide variety of backgrounds. Professionals with disabilities make up 80% of our team. We value our differences and view them as a skill set in delivering upon our unique services and mission.

Perks include:

• Robust work from home program

• Flexible work hours

• Personal time off program

• Benefits package which may include healthcare, dental, 401K, food cooperative memberships.

• Generous paid holidays throughout the year (including one week in December)

• Robust reasonable accommodation for professionals with disabilities.

• Company paid training and ongoing education.

• Annual company logo apparel stipend.

• Encouragement to take ownership of your role, and pride in your work.

• A level of deep professional trust between coworkers.

Application Link

https://jobs.gusto.com/postings/digital-accessibility-by-weco-client-support-specialist-3ee509da-2ad4-4502-8a3c-2cc4727de1fc

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