Veterinary Client Service Representative

1 week ago

Palm Harbor, FL, United States Day & Evening Pet Hospital & Surgical Center Full time

Description

Client Service Representative – Day & Evening Pet Hospital & Surgical Center More than a word, care is present in everything you do. At Day & Evening Pet Hospital & Surgical Center, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.   We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.   And, we have plenty of fun along the way   Who we are  At  Day & Evening Pet Hospital & Surgical Center you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network.   Day and Evening Pet Hospital is a busy 5 doctor. We are in a brand-new building with all state-of-the-art equipment, located in BEAUTIFUL Palm Harbor, FL. We are known to perform a variety of surgical procedures, including specialty procedures, and frequently take referrals from other hospitals. We try our hardest to help as many patients as possible. We see walk-in emergencies and we also support over 20 Rescue Groups   Provide your best care with more bridges and less barriers. Day & Evening Pet Hospital & Surgical Center is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.   The ideal candidate: 
  • Has experience in veterinary client service  
  • Enjoys connecting with people and has exemplary customer service skills 
  • Believes that attention to detail matters
  • Wants to learn and accepts feedback openly
  • Has excellent communication skills, both oral and written 
  • Possesses a sense of calm, even in the chaos 
  • Demonstrates dependability and ethical decision making 
  • Is not afraid of challenges and has determination to work through obstacles 
  • Can work well within a team of diverse individuals, showing compassion and empathy 
  • Is flexible with their availability and able to work a variety of shifts, including weekends and holidays
  The Client Service Representative is a part of our Client Service Team.  We value collaboration, a supportive environment, dedication and we strive for excellence in all that we do. We enjoy working together and want to help each other be the best we can be This is a full-time position. Schedule flexibility is required.  Night, weekend, and holiday hours will be expected.  Primary Job Responsibilities: 
  • Responsible for ensuring excellent customer service is provided to our clients.
  • Answer and prioritize incoming phone calls
  • Monitor client flow from check-in through discharge
  • Provide excellent customer service to our referring veterinarians and their staff by assisting with   their needs and those of their clients. 
  • Records management
  • Audit client and patient electronic records for completeness and accuracy of information.  
  • Process payment transactions
  • Assist with client education
  • Relay accurate and complete information from clients to veterinarians and other team members
  • Work closely with team members to build comradery, cooperation and respect
  You’ll Grow With Us Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:  
  • Our vast, diverse, and free library of continuing education courses - ThriveU 
  • Live, virtual interactive workshops to develop valuable leadership skills
  • A program to designed to teach you the fundamentals of running a pet hospital
  • ​​​​​​​Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
  • Scholarship opportunities and tuition reimbursement   
  And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.   Benefits – our care in action We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
  • ​​​​​​Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions 
  • Top quality medical, dental, and vision insurance plus health savings account and flexible spending account ​​​​​​​
  • Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
  • Generously subsidized backup and ongoing care support for children, adults, and pets
  • Mental health benefits including coaching and therapy sessions
  • 401k with employer contribution and no waiting period 
  • Continuing education and development support through our library of free CE courses and paid time off to complete
  • Scholarship opportunities and student loan support program 
       and so much more    Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $19/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.  At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

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