Billing Support Associate

Primary Responsibilities Include:

• Research and resolve routine billing questions and discrepancies

• Process customer auto-draft payments and apply customer credits

• Manage customer account maintenance via our JIRA ticketing system related to:

1. Invoice distribution updates in multiple internal systems

2. My RxBenefits Plan access requests

3. Vendor forms for clients

4. 5500 requests

5. Assist with new client setup and billing packet process

• Enter transaction fees provided into Billing system

• Take ownership of billing for specialty products and other adhoc requests

• Support billing specialists by assisting with formatting data, reconciliations, and other administrative items

• Other billing administrative tasks as required by management

• Participate in cross training within the Accounting department, as needed

Required Skills / Experience:

• Entry level

• High School diploma required

• Attention to detail and ability to problem solve

• Well-developed written and oral communications skills

1. Understanding the importance of confidentiality when handling PHI (Protected Health Information)

• Highly collaborative team player

• Good math aptitude and the ability to work accurately with numbers are essential

• Takes initiative

Preferred Skills / Experience:

• Some related accounting or office experience

• Pharmacy benefits industry experience

• Microsoft Excel skills

Based on relevant market data and other factors, the anticipated hiring range for this role is $40,260 - $47,300 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

• Remote first work environment

• Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members

• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)

• Additional buy-up options for Short- and Long-Term Disability and Life Insurance

• 401(k) with an employer match up to 3.5% available after 60 days

• Community Service Day to give back and support what you love in your community

• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like

• Reimbursements for high-speed internet, we'll send you a computer and monitors to help you do your best work

• Tuition Reimbursement for accredited degree programs

• Paid New Parent Leave that can be used for adoption or birth

• Pet insurance to protect your furbabies

• A robust mental health benefit and EAP service through Spring Health to support you when you need it most

RxBenefits provides equal opportunities for everyone who works for us and everyone who applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.