Fulfillment Specialist

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

About LegalEASE LegalEASE provides legal insurance benefits to employers and employees nationwide. For more than 50 years, we’ve set the industry standard for exceptional service and member support. Our team is committed to delivering high-quality, accurate, and timely service in a professional and people-centered environment.

We are seeking a highly organized, detail-oriented Enrollment & Fulfillment Specialist to join our Administration Department. This role is essential to ensuring that members receive accurate enrollments, timely fulfillment packets, and exceptional service—especially during high-volume periods.

Position Summary The Enrollment & Fulfillment Specialist is responsible for processing member enrollments, managing fulfillment and shipping of policy packets, and maintaining secure and accurate member data. This is a high-volume, detail-intensive role that includes administrative processing along with hands-on shipping, packing, and fulfillment responsibilities. The ideal candidate thrives in a fast-paced environment, is committed to accuracy, and maintains professionalism in all internal and external interactions.

Key Responsibilities

Process fulfillment packets, policy documents, and high-volume outbound shipments.

Complete enrollment updates including adds, drops, changes, and verifications.

Maintain accurate enrollment and fulfillment data using MS Excel or similar tools.

Verify member information and process refunds as required.

Manage incoming returned mail and ensure corrections are completed promptly.

Work with urgency and accuracy to meet internal processing and fulfillment goals.

Communicate clearly, professionally, and enthusiastically with internal/external stakeholders.

Build strong, long-term relationships with members, clients, and colleagues.

Respond to all phone messages and emails within 24 hours/same day.

Research enrollment or payment issues and provide timely resolution.

Identify improvements to enhance service levels and process efficiency.

Take ownership of tasks and ensure follow-through and completion.

Maintain a deep understanding of LegalEASE systems, workflows, and policies.

Provide backup support to Administration and other departments during outages or high-volume periods.

Perform other duties as assigned.

Qualifications Required

Meticulous attention to detail with strong accuracy in data processing

Ability to manage multiple priorities in a fast-paced environment

Strong analytical and problem-solving abilities

Excellent written and verbal communication skills

High level of professionalism and discretion

Proficiency in Microsoft Office Suite, especially Excel and Word

Preferred

Bachelor’s degree

Shipping, fulfillment, warehouse, or mailroom experience (packing, labeling, bulk mailing)

Experience working in a high-volume or production-like environment

Comfort with physically demanding tasks such as lifting, carrying, and prolonged standing

Prior experience in benefits, insurance, or administrative operations

Strong organizational ability with efficiency in handling repetitive tasks

Work Environment This role operates in a clerical office setting and regularly uses computers, phones, printers, scanners, and shipping equipment/materials.

Physical Demands

Regularly requires speaking, hearing, and extended periods of computer work

Frequently requires standing, walking, bending, reaching, and handling fulfillment materials

Must be able to lift, move, and carry boxes weighing up to 30–40 lbs on a regular basis

May require prolonged standing or packing during peak fulfillment seasons

Schedule & Hours

Full-time, non-exempt position (OT eligible)

Expected 40–50 hours per week

Work hours fall between 7:00 AM – 7:30 PM, 8 hour shift determined with the Director

Overtime—including some weekends—is expected during peak seasons, with advance notice

Includes company-paid holidays, personal days, sick days, and vacation days

Travel Requirements

Less than 10% travel may be required

Work Authorization & Security Clearance A criminal background investigation is conducted on all Legal Access Plans employees. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.

AAP/EEO Statement Legal Access Plans is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.