Technical Account Manager

1 week ago

San Francisco, CA, United States Instrinsic Full time
At Variance we are using disruptive technologies to solve some of our digital age's oldest and most complex problems, using safe and effective AI. Your work will directly contribute to helping fraud and Trust & Safety teams spend less time on repetitive manual reviews and investigations, allowing them to focus on what matters most. We are rapidly growing, serving some of the largest and fastest-growing social media and online services platforms.

We're seeking a highly skilled and customer-centric Technical Account Manager (TAM) to join our foundational Customer Success team. You'll be instrumental in ensuring our customers, especially our enterprise and technically sophisticated account, maximize the value of Variance through expert technical guidance and support. You'll be the critical bridge between our cutting-edge AI platform and our customers' technical teams, driving deep adoption, resolving complex issues, and enabling their long-term success. This is a unique opportunity to directly contribute to our mission by translating complex technical challenges into actionable solutions that combat fraud and abuse.

This is an in-person position. Our office is located in San Francisco, CA.

What You'll Be Working On
  • Post-Integration Technical Partnership: Become the primary technical point of contact for our enterprise customers after initial deployment. Understand their unique technical environments, complex data flows, and how they interact with the Variance platform.
  • Drive Ongoing Technical Adoption & Optimization: Guide customers through advanced platform usage, best practices, and sophisticated configurations to ensure they continually leverage Variance's features to their fullest potential.
  • Build Scalable Technical Resources: Create and contribute to our knowledge base, technical documentation, best practice guides, and internal enablement materials to empower both customers and the broader Customer Success team.
  • Strategic Technical Troubleshooting & Resolution: Diagnose and resolve intricate technical challenges that arise post-implementation, collaborating closely with our engineering and product teams to provide elegant, scalable solutions.
  • Product Evolution: Serve as the vital technical feedback loop between customer technical teams and our product development, advocating for features and improvements that enhance the platform's long-term utility, performance, and scalability.
  • Proactive Technical Health Monitoring: Implement and manage tools/processes to monitor the technical health and performance of customer deployments, proactively identifying and addressing potential issues before they impact operations.
  • Support Strategic Engagements: Collaborate closely with the Customer Success on key accounts, providing deep technical expertise during strategic customer discussions (e.g., QBRs) and helping identify opportunities for technical expansion and new use cases.
Requirements
  • 3+ years of experience in a Technical Account Manager (TAM), Solutions Engineer, or highly technical Customer Success role in a B2B SaaS environment, with a strong emphasis on enterprise clients.
  • Bachelor's degree in Computer Science, Engineering, or a related technical field is strongly preferred.
  • Proven ability to understand intricate system architectures and translate sophisticated technical concepts into clear, actionable solutions for both technical and non-technical audiences.
  • Demonstrated technical proficiency with complex SaaS use cases, APIs, data pipelines, and monitoring tools. Experience with AI/ML systems, policy configuration are a plus. SQL proficiency is a strong preference.
  • Exceptional problem-solving skills with a track record of successfully diagnosing, triaging, and resolving complex technical challenges in a customer-facing role.
  • Strong communication and interpersonal skills, capable of building rapport and trust with customer engineering teams, product managers, and internal stakeholders.
  • Experience working effectively in a fast-paced, ambiguous startup environment, with a self-motivated and adaptable approach.
What We Offer
  • Health care: we offer platinum-level medical, dental, and vision insurance
  • Unlimited PTO, sick leave, and parental leave
  • Up to $100 in reimbursement for personal health & wellness expenses each month
  • Free lunch and dinner
  • 401(k) plan

  • Technical Account Manager

    1 week ago

    San Francisco, CA, United States Context Ltd Full time

    About ContextWe're on a mission to unlock the next frontier of productivity for knowledge workers. Context AI is building the future of enterprise AI-systems that don't just answer questions or automate simple tasks, but execute the complex, judgment-heavy work that drives real business outcomes. The constraint blocking AI from creating true enterprise value...

  • Technical Account Manager

    5 days ago

    San Francisco, CA, United States Context Ltd Full time

    About ContextWe're on a mission to unlock the next frontier of productivity for knowledge workers. Context AI is building the future of enterprise AI-systems that don't just answer questions or automate simple tasks, but execute the complex, judgment-heavy work that drives real business outcomes. The constraint blocking AI from creating true enterprise value...

  • Technical Account Manager

    1 week ago

    San Francisco, CA, United States Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Technical Account Manager

    3 days ago

    San Francisco, CA, United States Braze Full time

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside...

  • Technical Account Manager

    4 days ago

    San Francisco, CA, United States Retell AI Full time

    ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. We believe voice is still the most natural way humans communicate, yet it has been trapped in outdated call centers for decades. Our mission is to bring intelligence, empathy, and speed to every phone conversation between businesses and their...

  • Technical Account Manager

    2 weeks ago

    San Francisco, CA, United States Retell AI Full time

    ABOUT RETELL AI Retell AI is using the first principles to reimagine the call center with cutting edge voice AI. We believe voice is still the most natural way humans communicate, yet it has been trapped in outdated call centers for decades. Our mission is to bring intelligence, empathy, and speed to every phone conversation between businesses and their...

  • Manager - Technical Accounting

    3 days ago

    San Francisco, CA, United States Connor Group Global Services LLC Full time

    We're looking at you-high-achievers, challenge-seekers, and innovation-chasers.Professionals who never shy away from complex problems. We hire the top 1% and let your talents soar. Connor Group is hiring remote professionals for this position, with the obligation to work onsite at a client location when required. Additionally, professionals may utilize our...

  • Technical Account Manager

    3 days ago

    San Francisco, CA, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Technical Account Manager

    6 days ago

    San Francisco, CA, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Technical Account Manager

    7 days ago

    San Francisco, CA, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...